Maserame Letima

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Maserame Letima

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  • Preferred : UTC+2
  • Expected : 500 USD/Month
  • Updated 7 months ago

Sales Support Specialist

  • Age : 36 Years Old
  • Gender : Female
  • Educational Attainment :- Bachelor's Degree
  • Availability :- 40 Hours/week
  • Experience :- 10 Years

 

EXPERIENCE

Sales Support Specialist, Exclusive Networks Africa                             12/2017 – 09/2023

●     Ensured partners received quotes within the agreed SLA of 2 business hours.

●     Processed and managed sales orders accurately and in a timely manner.

●     Decreased the sales cycle by ensuring all needed information was included upfront for orders.

●     Documented customer complaints and completed corrective action requests.

●     Managed customer accounts, responding to inquiries and resolving customer service issues.

●     Improved customer service by compiling well-maintenance data reports in a timely manner. This was accomplished by directly uploading to customer share drives or preparing hard copy documentation.

●     Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.

●     Developed working knowledge of CRM to effectively track sales leads and activities.

●     Trained internal staff on product knowledge for backup purposes.

 

Sales Administrator, Amrod                                                                       02/2016 – 11/2017

●     Generated quotations, job cards, and correspondence per the prescribed format.

●     Met with resellers and educated on product and service features and offerings.

●     Handled customer relations issues, enabling quick resolution, and client satisfaction.

●     Closed lucrative sales deals using strong negotiation by persuading resellers to include branding with their orders.

●     Assisted Key Accounts Managers to manage client accounts by providing professional assistance, information, and options.

●     Followed up on layouts and liaised with clients to obtain approval within the timeframe.

●     Monitored production timelines to ensure all client’s orders will meet their deadlines.

●     Liaised with the Warehouse on stock availability.

●     Weekly reports

 

Administrative Assistant, Genso                                                               09/2014 – 01/2016

●     Executed record filing system to improve document organization and management.

●     Updated spreadsheets to track, analyze and report on performance and sales data.

●     Managed relational database to store information for reference, reporting, and analysis.

●     Scheduled appointments for sales representatives.

 

Data Capture/Stationery Clerk, Aramex                                                          03/2012 – 08/2014

Completed paperwork, recognizing discrepancies, and promptly addressing for resolution.
Actively listened to customers, handled concerns quickly, and escalated major issues to the manager.
Used coordination and planning skills to achieve results according to schedule.
·         Accurately handled data entry from over 350 waybills into company-based software.

Assisted at Reception to answer multi-line phone system, routed calls, delivered messages to staff, and greeted visitors.
EDUCATION

Bachelor of Arts, Public Administration                                                                             2011

North-West University

 

N6 Certificate, Assistant Management                                                                               2007

Sedibeng College

 

Senior Certificate, Mathematics and Science                                                                   2004

Sehopotso Secondary

 

 

SKILLS

Customer Service, Communication, Microsoft Office, Sage evolution, Organizational

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