Thembelihle Dladla

Project Administrator

THEMBELIHLE DLADLA

Durban, South Africa • +27 83 267 5926

[email protected] • LinkedIn – Thembelihle Dladla

Bachelor of Administration | Consultancy Administrator | Supply Chain Management

 

PROFESSIONAL SUMMARY

As a supply chain professional, I prioritize results and innovation, with a demonstrated history of success in procurement, compliance, and project management. I possess strong leadership, teamwork, and problem-solving skills, as well as exceptional communication abilities that facilitate positive change. My experience includes managing project schedules, securing new projects, and ensuring compliance across multiple industries. These efforts have resulted in increased efficiency and heightened customer satisfaction.

 

CORE COMPETENCIES AND SKILLS

•  Supply Chain Management                    • Highly skilled in Microsoft                    • Leadership

•  Innovation                                                • Compliance                                             • Strong Communication

•  Procurement                                                          • Teamwork                                               • Problem solving

 

PROFESSIONAL EXPERIENCE

UNIVERSITY OF KWAZULU NATAL – HOWARD COLLEGE                                                               2022

Consultancy Administrator – Innovation, InQubate Research Division

 

• Ensure that project completion rate is at least 85% within the given deadline by overseeing project administration.

• Improved project completion rate by 20% within the given deadline by implementing project management software to streamline project administration and improve milestone tracking.

• Developed and implemented standardized processes for milestone management in collaboration with cross-functional teams, resulting in a 15% improvement in on-time delivery of projects.

• Manage the tender application process, disbursement of funds to project PI’s and Research Assistants, and handle payroll enquiries and policies. Secure at least 2 new projects per quarter through the tender application process.

• Organize and schedule team meetings, prepare and assist in project compliance documentation, and document resource needs and availability. Ensure that all compliance documentation is completed and submitted within 5 business days of project initiation.

• Identify project scope, risks, constraints, dependencies, assumptions, and deadlines, keep track of project costs, and provide consistent updates on projects to all stakeholders.

• Measure project performance, identify areas of improvement, and achieve a minimum customer satisfaction rate of 90% for all completed projects.

• Increase the number of patented IPs by at least 10% per annum and increase the number of successful consultancy projects by at least 15% per annum. Additionally, assist with patenting and intellectual property, commercialisation and management of innovative research projects at UKZN, and work with stakeholders to promote UKZN Technology Transfer objectives.

 

Professional Experience within UKZN InQubate as an Events and Exhibitions Planner:

 

• Conceptualize, plan, and execute high-profile corporate and private events with responsibility.

• Coordinate event details, including budgets, timelines, and event logistics in collaboration with clients.

• Secure and manage relationships with vendors, negotiate contracts, and ensure the timely delivery of services.

• Optimize resources to maximize value by developing and tracking event budgets.

• Ensure seamless event execution by coordinating with internal departments, including marketing, decor, audiovisuals, and catering.

• Led a team of event staff to ensure smooth event operations, including setup, registration, and guest management.

• Troubleshoot issues, provide exceptional customer service, and act as the primary point of contact for event-related inquiries.

 

• Assist in planning and execution of conferences, trade shows, and exhibitions.

• Ensure a seamless event experience by liaising with exhibitors to manage booth setup, logistics, and staffing requirements.

• Ensure timely delivery of services, such as audio-visuals and catering, by coordinating with venue and external vendors.

• Manage event registrations, attendee lists, and provide customer support.

• Create event materials, including promotional materials and signage, in collaboration with marketing and design teams.

• Manage budgets and track expenses.

• Gather feedback and identify areas for improvement by conducting post-event evaluations.

 

BUSINESS DEVELOPMENT SUPPORT CENTRE                                                                                                                                                                 2020 – 2022

Operations Manager
• Managed a group of important accounts successfully.

• Devised and executed strategic plans to address the needs of clients and offer personalized solutions.

• Reduced production time by 20% by implementing lean manufacturing techniques, resulting in yearly cost savings.

• Generated new business and expanded the client base by 25% by prospecting and cold-calling potential leads in the first year.

• Worked with cross-functional teams to develop custom solutions for clients, leading to higher customer satisfaction and repeat business.

• Conducted data and risk assessments, resulting in a 20% reduction in compliance breaches and ensuring smooth business operations.

• Created a comprehensive training program for new hires that resulted in a 40% decrease in onboarding time and a 15% increase in productivity.

• Analyzed supply chain data for inefficiencies, resulting in streamlined processes that reduced inventory expenses by 10% and improved order fulfillment rates by 25%.

• Produced weekly, quarterly, and annual reports, reviewed company policies and procedures, and resolved payroll errors with a 99% accuracy rate.

• Conducted research into the organization’s current operations, including interviewing employees and collecting quantitative data.

 

 

 

MPOFANA MUNICIPALITY                                                                                                                                                                                             2019

Supply Chain Officer
• Supply chain data was analyzed to identify inefficiencies, leading to the implementation of streamlined processes that resulted in a 10% reduction in inventory costs and a 25% improvement in order fulfilment rates.

• Procurement policies and procedures were implemented, resulting in a 15% reduction in vendor late deliveries. A vendor database of over 200 suppliers was managed, and a 90% compliance rate with BBBEE regulations was achieved.

• Inventory management systems were streamlined, resulting in a 30% decrease in stock outs and a 25% increase in on-time deliveries.

• Over 50 production order transfers were successfully managed and implemented with a 100% on-time delivery rate. SAP was utilized to decrease planning errors by 25%.

• Over 1000 material inspections were conducted resulting in a 99% pass rate for meeting drawing specifications. Formal rejections and non-conformity reports were written, reducing customer complaints by 20%.

• The implementation of daily reporting and real-time inventory management increased stock-picking efficiency by 20%. A 95% on-time delivery rate for end-users and business units was achieved.

 

N3 TOLL CONCESSION – CIVIL ENGINEERING

2018

Administrative Assistant
• Helped with the acquisition of goods and services according to company policy and laws, which included gathering quotes and organizing briefings with providers. This led to a minimum of 30% reduction in procurement expenses.

• Reviewed all projects to ensure adherence to budget and contract services and worked with project managers to monitor estimates, invoices, and work orders.

• Coordinated bidding processes with different departments, tracked project schedules, ensured compliance with all timeframes, and created work schedules with design engineers. Regular visits to construction sites were also made.

• Maintained an effective construction quality control program, ensuring compliance with all construction regulations, preparing necessary documents, and establishing quality of all construction work for all contracts.

• Assisted contractors with contract evaluation and prepared reports for any project deficiencies, ensuring adherence to all design and construction regulations for new buildings at various locations. Project schedules were also effectively maintained.

• Collaborated with design engineers to collect and evaluate all change orders, kept records of all design engineers processes, and maintained logs of all shops recordings for approval.

• Prepared purchase orders and requisitions, ensuring alignment with business specifications and budget, and followed up on the delivery of goods and services. This resulted in a minimum of 95% on-time delivery rate.

• Acted as Secretariat for the SCM Committee, was involved in the closing and recording of bids, communicated with service providers for bid outcomes, and kept accurate records of all SCM activities, resulting in a minimum of 95% compliance with company policy and legislation.

 

EDUCATION

•    Bachelor of Administration, Supply Chain, and Public Governance, University of KwaZulu Natal, 2018

•    National Senior Certificate, Howick High School, 2012

 

REFERENCES

•    Available on request