Fefekazi Keke

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Fefekazi Keke

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  • Preferred : Any time zone
  • Expected : 1000-5000 USD/Month
  • Updated 6 months ago

Customer Service Agent

  • Age : 36 Years Old
  • Gender : Female
  • Educational Attainment :- Bachelors degree
  • Availability :- 40 Hours/week
  • Experience :- 4 Years

6 Almesian

Western Lane

Wilgeheuwel

1729

 

 

Dear Sir/Madam

I am a self-starter who exhibits exceptional sales and customer service skills. My diverse experience has exposed me to customer relations, administration, cold calling as amongst the major roles that I was accustomed to.

I am currently employed at Startek as a Telkom Fixed Billing Customer Service consultant. In my previous employment, I gained experience as an account executive for a waste-management company. I was also a facilitator for different organisations mostly dealing with clients that I supported and guided in order to achieve certain objectives. I strive to build good relationships with customers and a helpful and friendly environment. But most of all I am adept at solving problems and in conflict resolution.

I have good telephone etiquette, communication skills, time management skills, active listener and great engagement skills with clients. In closing, I welcome the opportunity to provide that same level of service and professionalism to your organisation.

Please find a copy of my CV attached with contactable references.

 

Kind Regards

Fefekazi Keke

[email protected]

068 522 2107

 

 

 

 

 

Fefekazi Ongezwa Keke

6 Almesian, Western Lane, Wilgehuewel, 1729                                                                                                                                   |[email protected] |

068 522 2107

8709150715082|15-09-1987|South African citizen

 

 

 

 

 

 

 

Summary

Graduate with a versatile experience in sales and marketing, customer service, agriculture and facilitation.I am interested in any of the following positions; customer service, administration, sales, marketing and facilitation.

 

 

 

 

Employment history

Startek                                                                                                         Sunninghill, Gauteng

Customer service Agent (TELKOM fixed Line billing)                                 February, 2023

·       Utilizing internet tools to best support customer inquiries.

·        Assessing customer needs and informing customers about available services.

·        Handling customer problems related to product function or equipment.

·        Gathering information, researching and resolving inquiries, and logging customer calls.

·        Resolving product/service issues, troubleshooting problems, and providing ongoing technical assistance to customers.

·        Providing information about a company’s special offerings and upselling related products/services.

·        Assisting customers with product/service inquiries, ensuring a positive service experience and customer satisfaction.

Department of Agriculture and Rural Development (KZN)              Durban, Pinetown

Agricultural Advisor (Trainee)                                                                June 2020-June 2022

●        Contribute to the implementation of the food security programmes of GDARD

●        Provide training and extension and advisory services to food security project beneficiaries

●        Conduct educational programmes that provide farmers or farm cooperative members with information that can help them improve agricultural productivity

●        Provide scientific and technical inputs as required by departmental staff

●        Participate in daily farm production from the process of planting, harvesting, packaging, marketing and selling of final product to customers.

●       Dealing with customer queries and administrative tasks.

Aegis                                                                                                        Sunninghill, Gauteng

Customer service Agent (TELKOM fixed Line billing)                             February 2018- March 2020

·       Utilizing internet tools to best support customer inquiries.

·        Assessing customer needs and informing customers about available services.

·        Handling customer problems related to product function or equipment.

·        Gathering information, researching and resolving inquiries, and logging customer calls.

·        Resolving product/service issues, troubleshooting problems, and providing ongoing technical assistance to customers.

·        Providing information about a company’s special offerings and upselling related products/services.

·        Assisting customers with product/service inquiries, ensuring a positive service experience and customer satisfaction.

 

 

Apple Green Environmental                                                              Midrand, Gauteng

Sales and account executive                                                              July 2017- December 2017

●   Formulate and implement strategic and tactical sales and marketing plans; oversee all necessary activities to fulfill strategic objectives as outlined in the company business plan.

●   Sales: Identify and approach potential new clients, convert enquiries from potential clients to sales.

●   Account Management & Customer Service Develop relationships with NEW clients and maximise revenue potential ; Brand Communication:

●   Develop and execute marketing activities to ensure awareness of the company among all target groups using relevant channels (website, magazines, events, etc.) Leadership:

●   Building the overall strength and performance of the sales and marketing team and the company as a whole.

●   Setting and meeting performance targets for Sales, Marketing and Brand Awareness & Development in the market place;

●   Reporting: Provide timely and reliable management information in the form of reports and statistics on a weekly and monthly basis

●   Customer Service & Client Retention: Handle any enquiries and complaints that may arise with customers and channel to correct process for resolution;

●   Visiting customers and performing site visits to monitor the quality of service / quotes / attend tender briefings

●   Brand Awareness : Review existing online marketing strategy, suggest and implement improvements

●   Oversee day-to-day updates and maintenance Advertising and PR Analyse advertising opportunities and propose campaigns where strong ROI is expected

●   Negotiate pricing with publishers; Oversee copywriting and design of ads; Identify need for production of new marketing collateral and updates to existing materials; oversee production;

●   Identify & execute PR opportunities in line with company external approval process, Planning future capacity requirements; Display Time flexibility as per operational requirements Other duties as assigned: SMME development, Training

 

World Vision/ Lima Rural Development Foundation (RDF)       Ixopo, Nongoma, Bizana.

Agricultural Facilitator/ Administrator                                            June 2014- September 2015

●   Providing agricultural extension support to farmers in the various areas as well as identifying and recruiting new farmers into the programme.

●   Identifying, assessing and implementing economically viable and sustainable agricultural projects in both crop and animal production.

●   Training farmers and participants to produce food for sale, consumption and the proper utilization thereof.

●    Assist in creating input supply and market linkages, access to infrastructure and mechanization as well as to assist farmers in applying for credit from the programme.

●   Developing a substantiated work plan and compiling monthly and quarterly progress reports and attending and presenting progress reports on the local agricultural development structures or committees.

●   Provide technical support to farmers and assess them to evaluate progress gained from training.

●    Mobilize additional donor and public funds to grow local productive capacity.

●   Develop the capacity of new and existing service providers in the value chain

●   In partnership with World Vision (WVSA) grow the agricultural industry to give a substantial boost to local domestic production

 

 

Education

Developing Mentoring and Supporting Youth Leadership (Certificate)        Jan 2023-Feb 2023

Yali Leadership

Sales and Negotiation Skills (Certicate)                                                  Jan 202-Feb 2023

Fortcox College of Agriculture and Forestry

National Diploma in Agriculture- Crop Production                              Feb 2012- Dec 2014

IMM Graduate School of Marketing

IMM- Marketing                                                                                         Jan 2008-Dec 2008

Intec College

Matric passed with exemption                                                                Dec 2007

 

References

Thembi Vilakazi (Startek)

Supervisor

011 056 2841/ 0827745979

Mr Abel

General Manager (Apple Green Environmental)

065 838 9382

[email protected]

 

Mr N Nzama

Project coordinator

Department of Agriculture and Rural Development (KZN)

0313289300

 

Mr T Buthelezi

Regional Manager of Kwazulu Natal

Lima RDF (Nongoma, KZN)

082 8061 005

[email protected]

 

Mrs B Ngcobo

Manager (Bizana, Eastern Cape)

Lima RDF

0835255504

039 251 0545

 

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