Healthcare Marketing Manager

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Job Information:

Job Title: Account Manager
Job ID: ILYMIC1
Industry: Digital Marketing Agency
Location: LATAM Only
Job Status: Part Time (20 hours per week)
Work Schedule: Monday to Friday, business hours CST, 4 hours per day
Compensation: $8 – $10 per hour
Target Start Date: ASAP

Role Overview:

About the Client:

The client is a healthcare marketing agency dedicated to helping physicians and medical practices grow through strategic digital marketing solutions. Their services include website development, SEO, content marketing, social media management, and performance reporting, all designed to strengthen their clients’ online presence and business growth. With a strong emphasis on long term relationships and personalized service, the client is looking for someone who can confidently represent the company and become a trusted point of contact for its physician partners.

About the Role:

The Client Success Account Manager will serve as the primary client-facing representative, leading monthly performance meetings, maintaining strong relationships with healthcare clients, and identifying opportunities to expand services based on each client’s needs. This role requires someone who is confident presenting data, highly organized, adaptable, and naturally personable. While technical marketing expertise can be taught, success in this position depends on professionalism, excellent communication, and the ability to build trust with clients while ensuring an outstanding experience.

Key Responsibilities

Client Relationship Management
Serve as the primary point of contact for assigned client accounts.
Build and maintain strong, long term relationships with healthcare professionals.
Respond promptly to client inquiries and scheduling requests.
Ensure clients receive exceptional service and support throughout their engagement.
Performance Reporting & Presentations
Lead monthly client meetings to review website performance, SEO results, lead generation, and other marketing KPIs.
Present prepared reports and explain metrics in a clear, confident, and professional manner.
Answer client questions and provide guidance based on campaign performance.
Make minor adjustments to presentations when necessary.
Account Growth & Client Succes
Identify opportunities to recommend additional marketing services that align with each client’s goals.
Educate clients on available solutions such as blogs, social media management, website enhancements, or other marketing initiatives
Collaborate with internal teams to ensure recommendations are properly executed.
Support client retention by proactively helping clients maximize the value of the agency’s services.
Scheduling & Coordination
Coordinate meetings and follow up with clients regarding schedule changes or availability.
Manage calendar adjustments professionally and efficiently.
Adapt quickly to changing priorities and urgent client requests.
Cross Functional Collaboration
Work closely with the Operations Manager and internal marketing team to stay informed on project updates.
Learn the agency’s service offerings and confidently communicate them to clients.
Contribute ideas to improve client presentations and overall customer experience.

Qualifications & Skills must have:

Previous experience in Account Management, Client Success, Customer Success, or another client facing role
Outstanding verbal and written English communication skills.
Strong presentation and public speaking abilities.
Excellent interpersonal skills with the ability to build rapport naturally.
Professional appearance and demeanor during video meetings.
Ability to confidently explain data and performance metrics.
Strong organizational skills and attention to detail.
Ability to adapt quickly and handle changing priorities.
Experience working with US based clients or companies.
Comfortable working within US Central Time business hours for approximately 20 hours per week.

Preferred

Experience working with healthcare providers or physician practices.
Background in digital marketing, marketing agencies, or advertising.
Sales or consultative experience with upselling or identifying client opportunities.
Familiarity with Canva, Zoom, Google Meet, Calendly, HubSpot, HighLevel, or WordPress.
Experience reviewing marketing KPIs such as website traffic, SEO performance, or lead generation metrics.

Personality Traits

Naturally outgoing and personable.
Confident and comfortable leading client conversations.
Highly coachable and eager to learn.
Reliable with exceptional work ethic and punctuality.
Professional under pressure and able to pivot when priorities change.
Proactive problem solver with strong initiative.
Empathetic and patient when working with busy professionals.
Positive attitude with a genuine desire to help clients succeed.

Submit your application today and take the first step toward your next great opportunity!

Healthcare Marketing Manager