Client Engagement Leader

Chapman & Co. Leadership Institute believes in business as a powerful force for good in the world. Our mission is to have a positive and sustained impact on business performance and people’s lives. We inspire the best in people and organizations. What we do extends beyond the typical definition of a consultancy. We are practitioners, a business built to share the culture transformation of our parent company, Barry-Wehmiller, and CEO Bob Chapman with businesses around the world that care about their corporate culture.

As a Client Engagement Leader, you will cultivate new relationships and sustain long-term partnerships through strategic business development efforts. You will leverage your listening and problem-solving skills to recognize client needs and propose meaningful solutions. In partnership with our team, you will design and deliver the best services to our clients. In this role, everyday looks different but that is where you thrive. Building, creating, flexing and adapting is what you do best. And doing it all alongside a talented team who will support, learn and grow with you daily.

This role is right for you if: Relationship-building is the name of your game
You excel at building new and trusted relationships with senior leaders
You have strong experience in professional services or consulting
You have a track record of creating value and expanding relationships with long-term clients
Creative problem-solving is what you do best
You have an insatiable curiosity and desire to build innovative solutions that provide meaningful impact for clients
You have proven strategic and analytical thinking skills
Flexibility and navigating ambiguity are preferred over knowing what to expect everyday
You communicate with confidence and seal the deal
You have excellent interpersonal and influencing skills
You see beyond obstacles and focus on the opportunity
You are a master at competitive proposal and bid processes
Meeting and exceeding goals with your team is highly motivating to you
You have a keen sense of people’s needs
Listening skills are your strong suit
Connecting with empathy and a genuine desire to help is natural for you
You’re a team player and believe collaboration is key to ensure client needs are heard and met

On any given day, you’ll be doing one or all of these things:
Build a diverse and intentional network of new clients through strategic outreach, personal relationships, and CRM management
Lead client teams to develop and deliver custom solutions for clients based on their current culture and needs
Draft and finalize proposals that clearly articulate solutions, key measurables, and impact for the client
Collaborate with the client and internal team to move from proposal to contract to product delivery and sustainment
Ensure the services delivered to the client organization are clear, measurable and tied back to the original scope of work, celebrating successes and adapting to changes along the way
Organize industry and organizational information associated with client to help us anticipate needs, prepare relevant recommendations and provide context to connect our content to the client’s environment
Participate in the creation of project-related deliverables such as project plans, implementation plans and communication plans while meeting deadlines
Work alongside a dynamic and committed team

Other details:
5-7 years of consulting and/or business development experience
Experience implementing organizational development solutions such as leadership development, cultural initiatives and strategic planning
Direct leadership experience preferred
BA/BusSci degree required
Based in Cape Town or Johannesburg, SA and includes travel to client sites up to 60% of the year (post-COVID)
A key focus of Chapman & Co. Leadership Institute is to grow the diversity of our team

Interview Prep:
If you want to work with us, you can read our book. We worked hard on it:

Everybody Matters: The Extraordinary Power of Caring for Your People Like Family.
If you prefer movies and let’s be honest, you do (as do we):

Everybody Matters documentary based on the book and featuring Raj Sisodia and Simon Sinek. (39 minutes)
If you are cramming before the interview: Truly Human Leadership TED Talk by Bob Chapman, CEO of Barry-Wehmiller. (22 minutes)
If you are cramming in our lobby, waiting for your interview: Truly Human Leadership animation. (10 min)

At Barry-Wehmiller, we recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. We know that our differences often can bring about innovation, excellence and meaningful work—therefore, people from all backgrounds are encouraged to apply to our positions. Please let us know if you require reasonable accommodations during the interview process.

Client Engagement Leader