Valore Property Services
Valore Property Services
Valore Property Services
Incomplete applications will not be considered (READ PROCESS BELOW).
Schedule: Full-Time · 5 Days/Week · Remote · UK Timezone Shifts: We have cover across morning and evening UK hours. We’ll confirm your shift with you based on your preference and availability — tell us what works when you apply.
Who We Are
We are a fast-growing Short Let / Airbnb Management company managing a portfolio of high-quality properties across the UK. Our mission is to create clean, modern, well-managed homes that combine the warmth of home with the standards of a boutique hotel. We are systems-driven, guest-obsessed, and highly process-focused. As we grow, we’re expanding our guest experience team.
Why This Role Exists
Great guest experience is the heart of our business. Your work directly reduces last-minute guest issues, prevents check-in failures, protects our reviews, and keeps operations running smoothly. This is a front-line execution role — we want people who take ownership and resolve, not just relay.
What You’ll Be Doing (9-hour shift: 8 paid hours + 1 unpaid lunch)
Guest Communication & Support
Respond to guest messages via Airbnb, Booking.com, and Guesty
Handle check-ins, check-outs, access issues, FAQs, and guest concerns
Proactively prepare and send check-in / check-out information
Resolve issues within guidelines; handle escalations and complaints calmly — including on the phone when needed
Arrival Readiness & Verification
Complete guest ID verification and screening ahead of check-in
Ensure same-day arrivals are verified, paid (or actively followed up), and set up with check-in instructions
Follow up early on unpaid bookings, deposits, or missing details — no surprises at check-in
Clearly flag anything incomplete, with next steps assigned
Operational Coordination & Handover
Coordinate with cleaners via Turno; flag missed cleans and readiness risks
Complete a clear end-of-shift handover in ClickUp; leave inboxes and tasks clean
Who You Are
Strong written and verbal English
Confident using Airbnb, Booking.com, and Guesty (SuiteOp a plus)
Calm under pressure and solution-focused — you come back with solutions, not just questions
Highly organised with strong follow-through
Background in hospitality, guest experience, or virtual assistance preferred
Reliable and detail-driven, with a solid backup for power/internet outages
Tools You’ll Use
Guesty · SuiteOp · Turno · ClickUp · Google Sheets & Docs · WhatsApp
What You’ll Get
Hourly Rate: From $6.50/hour, with room to increase for the right candidate based on experience
8 paid hours per shift + 1 unpaid lunch hour
Performance bonuses · annual bonus up to 10% based on KPIs
20 paid holiday days per year
Career growth into senior or lead VA roles as we scale
How to Apply — submit all of the following:
- A short note on your short-term-rental / guest-experience experience and why this role
- Your preferred shift and your availability in UK time
- An internet speed test dated within the last 7 days, plus a one-line note on your backup for power/internet outages
- A 1-minute video introduction
- Answer in writing: “A guest messages at 11pm to say the door code isn’t working and they’re locked out and stressed. Walk me through exactly what you’d say and do, step by step.”Incomplete applications will not be considered.
Incomplete applications will not be considered.
Guest Experience Virtual Assistant
We are a fast-growing Short Let / Airbnb Management company managing a portfolio of high-quality properties across the UK. Our mission is to create clean, modern, well-managed homes that combine the warmth of home with the standards of a boutique hotel. We are systems-driven, guest-obsessed, and highly process-focused. As we grow, we're expanding our guest experience team.