Valore Property Services
Valore Property Services
Valore Property Services
Incomplete applications will not be considered (READ PROCESS BELOW).
Schedule: Full-Time · 5 Days/Week · Remote · UK Timezone Working Days: Monday, Wednesday, Thursday, Friday, Sunday · Days Off: Tuesday & Saturday
Who We Are
We are a fast-growing Short Let / Airbnb Management company managing a portfolio of high-quality properties across the UK. We create clean, modern, well-managed homes that combine the warmth of home with the standards of a boutique hotel. We are systems-driven, guest-obsessed, and process-focused, and we’re hiring a Guest Experience VA to protect early-day operations.
Why This Role Exists
This role protects the most important part of the day: early-day operations and arrivals. Your morning work reduces last-minute issues, prevents check-in failures, protects reviews and refunds, and sets the PM team up for success. A front-line execution role, not admin or onboarding.
What You’ll Be Doing (9-hour shift: 8 paid hours + 1 unpaid lunch)
Guest Communication & Support
Respond to guest messages via Airbnb, Booking.com, and Guesty
Handle check-ins, check-outs, access issues, FAQs, and guest concerns
Proactively prepare and send check-in / check-out information
Resolve issues within guidelines or escalate when required
Arrival Readiness & Verification
Complete guest ID verification and screening ahead of check-in
Ensure same-day arrivals are verified, paid (or followed up), and set up with check-in instructions
Follow up early on unpaid bookings and missing details — flag anything incomplete
Operational Coordination & Handover
Coordinate with cleaners via Turno; flag missed cleans and readiness risks
Confirm property readiness for same-day arrivals
Complete a clear end-of-shift handover in ClickUp; leave inboxes and tasks clean
Who You Are
Strong written and verbal English
Confident using Airbnb, Booking.com, and Guesty (SuiteOp a plus)
Calm under pressure, highly organised, strong follow-through
Background in hospitality, guest experience, or virtual assistance preferred
Reliable and detail-driven, with a solid backup for power/internet outages
Tools You’ll Use
Guesty · SuiteOp · Turno · ClickUp · Google Sheets & Docs · WhatsApp
What You’ll Get
Hourly Rate: From $6.50/hour, with room to increase for the right candidate based on experience
8 paid hours per shift + 1 unpaid lunch hour
Performance bonuses · annual bonus up to 10% based on KPIs
20 paid holiday days per year · career growth into senior or lead roles
How to Apply — submit all of the following:
- A short note on your short-term-rental / guest-experience experience and why this role
- An internet speed test dated within the last 7 days, plus a one-line note on your backup for power/internet outages
- A photo of your home office setup
- A 1-minute video introduction
- Answer in writing: “A guest messages at 8am to say the flat wasn’t cleaned properly before check-in — there’s hair in the bathroom. Walk me through exactly what you’d do, step by step.”
Incomplete applications will not be considered.
Guest Experience Virtual Assistant (AM Shift)
We are a fast-growing Short Let / Airbnb Management company managing a portfolio of high-quality properties across the UK. We create clean, modern, well-managed homes that combine the warmth of home with the standards of a boutique hotel. We are systems-driven, guest-obsessed, and process-focused, and we're hiring a Guest Experience VA to protect early-day operations.