Intake & Sales Specialist (GHL Power User) – High-Growth US Law Firm

We are hiring a remote High-Drive Intake & Sales Specialist to act as our human connection. Your primary job is to nurture leads using our CRM dashboard and when leads drop off or a payment link is abandoned, you are the rapid-response closer who steps in to guide them back and secure a paid consultation.

Working Hours:

8:00 AM – 5:00 PM US EST (Lunch Break at 12pm EST), or

11:00am – 8:00 PM US EST (Lunch Break at 3pm EST)

Requirements:

1. Elite English Proficiency: Flawless, professional spoken English (US-aligned) and impeccable written communication.
2. Sales & “Closer” Experience: Proven success in outbound sales, objection handling, or high-level appointment setting. You have the mentality to guide callers to the next step and secure a paid “Legal Strategy Session”.
3. CRM Navigation Skills: The ability to flawlessly move through CRM systems, contact cards, and communication logs in real-time while on the phone with callers.
4. Rapid-Response Urgency: The hyper-focus necessary to monitor live dashboards and the drive to act on a moment’s notice.
5. Working Environment: A dedicated, quiet home office is required, complete with high-speed internet and a UPS/backup power source. A professional, noise-free background is strictly required for team collaboration and client calls. (Note: All calls will be recorded and reviewed accordingly).

Key Responsibilities: 

1. Inbound Takeovers & Lead Recovery: Seamlessly take over live interactions when callers request a human representative from our AI bot. Monitor live chat and call logs to immediately call back dropped interactions within minutes, salvage the unpaid lead, and secure a Paid Legal Strategy Session.
2. Pipeline Execution: Seamlessly update client stages, add detailed notes, message callers, and trigger pre-built automations without errors during active calls.
3. Legal Administration & Case Management: When not actively closing leads, you will manage the administrative backend of the firm. This includes manning the main email inbox, providing status updates to clients, calling courts for scheduling inquiries, and acting as a professional representative of the firm when fielding preliminary inquiries from opposing counsel.
4. Database Reactivation & Outbound Prospecting: During periods of lower inbound volume, conduct outbound calls to re-engage past unconverted leads in our CRM and prospect for B2B referral partnerships with other law firms.
5. AI Quality Control & System Optimization: Act as the “human-in-the-loop” for our automated processes. Keep a log of system bottlenecks for our developers, review AI-generated communications for quality control, audit chatbot transcripts, test intake scripts, and actively build on our internal objection-handling scripts.

How to Apply:
To be considered for this role, you must submit a 1 to 2 minute audio recording along with your resume. You may use Vocaroo.com and include the link in your application.

In the recording, please provide the following:

1. A brief introduction of your outbound sales or appointment-setting experience,
2. An explanation of what about you makes you highly effective at sales, and
3. Specific tips, concepts, or methodologies you use to overcome friction points and close a sale.

Note: Applications without an audio recording will be automatically rejected. We are listening for a confident, professional speaking voice, good pacing, and a strictly noise-free background.

If your voice and experience are a match, we will reach out to set up a preliminary interview.

Good luck and thank you for applying with us!

Intake & Sales Specialist (GHL Power User) – High-Growth US Law Firm