
Thatiso Padi
Business professional
JUNIOR GENERAL MANAGER
Cape Diamond Hotel | October 2020- December 2020
Setting up the front desk, Management & administration duties, training trainees, breakfast set up & replenishment every morning, handling guest & long-term resident enquires, ordering office stationery and food & beverage stock from suppliers.
Liaised with contractors and maintenance personnel doing work around the hotel, managed guest bookings, printing housekeeping reports, implementation of covid protocols, stock take, Set up management meetings, settling guest accounts before checkout, checked in arriving guest, Inspected rooms, Learnt Nebula PMS and helped run the rooftop Instagram page and emails for reservations.
FRONT DESK INTERN
Hilton Hotel & Spa Shortpump | September 2019 to March 2020
Checking in and out guests, handled reservations, gained knowledge in the MIWA system, guest interactions, improved knowledge on the OnQ System.
FRONT DESK AGENT
Klein Kaap Hotel Takeover | November 2018
Given the opportunity to run the entire establishment for the day. The role included: Ensuring that all guest refreshments were prepared before the shift began, managing all guest requests, checking in and out guests, responding to emails and booking for potential guests.
AU PAIR
The Mackenzie Family | February 2018 to August 2018
Pick-ups from school, assisted with homework and test/exam preparation, and prepared after school snacks.
VIP USHER
The Good Food & Wine Show, Cape Town | June 2017 – June 2017
Assisted in the VIP area, preparing with the chefs at their respective stations, seating guests in the VIP area and serving guests drinks in the VIP area
EDUCATION
QUALIFICATIONS
ADVANCED DIPLOMA IN BUSINESS MANAGEMENT Henley Business School | 2023 – 2024
HIGHER CERTIFICATE IN BUSINESS MANAGEMENT
Boston City Campus | 2021 – 2022
DIPLOMA IN HOSPITALITY MANAGEMENT
International Hotel School Cape Town | 2017 -2019
NATIONAL SENIOR CERTIFICATE
De La Salle Holy Cross College | 2016
ACCOLADES
Full colours for Drama (2016)
Half colours for Lasallian Youth (2016)
The George Moschide Memorial Trophy- For outstanding loyalty and interest in school (2016)
Diligence Award (2016)
Awarded the Paresis Ut Prosis scroll – Second highest recognition award from De La Salle Holy Cross College for significant contribution in serving and upholding the college motto (2016)
EDUCATION PRACTICALS
FRONT OFFICE TRAINEE
Hyatt Regency Johannesburg | July 2018 to October 2018
Cncercierge services, checking in and out guests, reservations, utilising Opera POS system and Night Auditor, guest interactions.
HOUSEKEEPING TRAINEE
The Radisson Blu Gautrain Hotel | February 2018 to April 2018
Inspecting rooms, assisted in the laundry room, trained in public area management.
FOOD & BEVERAGE TRAINEE
The Cape Grace, Cape Town | October 2017 to December 2017
Gained more experience in a five-star establishment by way of receiving training in the dining department, banqueting and event management. Improved time management and customer service. Worked in the procurement department, expanded my knowledge in bar servicing and learned about being a hostess.
The Cape Grace, Cape Town | May 2017 to July 2017
Built on my dining room, banqueting, event management and customer service skills. Expanded knowledge in procurement and the logistics.
- Clear and Persuasive Communication
- Collaborative Team Player
- Disciplined Self-Management
- Effective Time Management
- Exceptional Customer Service
- Innovative Problem Solver
- Strong Organizational Abilities
Education
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2023- 2024
Advanced Diploma in Business Management at Henley Business School
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2021-2022
Higher Certificate in Business Management at Boston City College
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2017-2020
Diploma in Hospitality Management at International Hotel School