Thandolwethu Xhakaza

Clerk

Thandolwethu Sithokozile Xhakaza
• 123 Palmiet Road, Sherwood, 4091 • [email protected] • 0719202336/0611785722
EducaHon Under Graduate
2020
Post Graduate
2021
Career Overview
Volunteer For The IPCC
JAN 2019-JAN 2019
Technical Support And Customer Care Agent NOV 2019– OCT 2020
Customer Care Agent
NOV 2020- May 2022
Virtual Customer
Services Consultant
May 2022- March 2023
Bachelor Of Social Sciences – University Of KwaZulu-Natal
Honours Degree In Criminology & Forensic Studies – University Of KwaZulu-Natal
Durban’s ICC – Durban
• Managed branch opera7ons and day to day ac7vi7es of Interna7onal delegates.
• Guiding of delegates within the premises of ICC.
• Handled registra7on and check in of arriving delegates.
• Provided support throughout the held conference mee7ngs.
CCI South Africa – UMhlanga
• Responsible for handling incoming calls to the organisa7on.
• Handling, fielding and resolving technical service issues with end
customer.
• Providing troubleshoo7ng support and iden7fying solu7ons to
support customers.
Outworx – UMhlanga
• Handling customer queries regarding their retail orders for an interna7onal brand.
• Provide support and solu7ons to customers. • Data recording and processing.
Amazon – Cape Town
• Aid support virtually to consumers from the US with online orders from the Amazon website.
• Data handling and recording.
• Provide support and solu7ons for queries rela7ng to Amazon
orders.
• Call handling, chat support and email issuing.

Crime InformaHon Management & Analyst March 2023- Present
Skills
South African Police Service – Durban
• Studying crime and its causes as well as impact it has around the sta7ons precinct.
• Analyse the data to determine why the crime was commiVed and find ways to predict, detect and prevent further criminal behaviour.
• Analyse data integrity so as to deploy visible policing members to hotspot crime areas.
• Administra7ve du7es using MS office for presenta7ons at sta7on mee7ngs and lectures.
• Excellent management and quality assurance skills. • Adherence to deadlines.
• Good analy7cal and planning skills.
• Impeccable administra7ve and computer skills.
• Client oriented, trustworthy with ethical conduct.
• Excellent problem analysis and decision making.
• Interpersonal skills, accountability and professionalism.
References
Criminology & Forensic Studies Lecturer University Of KwaZulu-Natal
Mr Mphatheni
• [email protected] • 0786254002
Outworx
Department Manager Miss Rambaross
• [email protected] • 0622838958
South African Police Service
Crime InformaHon Management And Analysis Centre Commander Mrs Zulu
• [email protected] • 0719702088
• 0312032712