
Sue Ann Neümann
Virtual Assistant - Appointment Setter -
PERSONAL INFORMATION
Date of Birth: 11 November 1979
Marital Status: Single
Gender: Female (She, Her) Heterosexual
Driver’s License: Yes, and own vehicle
Nationality: South African
Health: Excellent
Disabilities: None
Languages
⦁English Native Speaking
⦁German (Learning at present)
EDUCATIONAL QUALIFICATIONS
Last School Attended: Umtata High School
(1983 – 1997)
Passed: Matric (Grade 12)
Damelin College 2005
Certificate in General Travel
Course: General Travel / Tourism
⦁ Air travel, Travel products and services, Sales
⦁Communication management, Tourism accounting,
⦁Foreign exchange, Tourism principles and concepts,
⦁Relationship management 1 and 2.
⦁Business Environment, Travel agency operations,
⦁Tourism techniques of South Africa, Tourism 4
⦁Entrepreneurship and business management,
Courses by Udemy:
Must have skills for Virtual Assistants 2024 – CalenderManagement, Inbox Management, Expense Reporting, Social Media Maintenance, Research, Lead Generation, Travel Management, Event Planning.
Stress Management
Emotional Intelligence and Communication Skills
Social Media Content Creation / Canva
Computer Skills
⦁Mac
⦁Outlook (Email Management)
⦁Zoom
⦁Teams
⦁X plan
⦁Win SMS
⦁Slack
⦁Opera
⦁Semper
⦁Video Editor
Work Experience
With 11 years’ experience in the Hospitality Industry and 9 years’ experience in an Office environment I have learnt how to work well in a team, and I also have Managerial experience. I also have 5 years’ experience in Property Management which is also one of my passions. I manage 4 properties currently.
Ulysses Consulting Asset Management 2019-Current
⦁Personal Assistant Duties to the Wealth Manager (KPI)
⦁Diary Management
⦁Office Co – Ordinator
⦁Reception Duties
⦁Administration
Skills
⦁Organizational
⦁Communication
⦁Active Listening
⦁Adaptability
Garden Court Kings Beach (Southern Sun Hotel Group) 2017 –2019
⦁Guest Services Attendant
⦁Reservations
Skills
⦁Teamwork
⦁Organizational
⦁Communication
⦁Leadership
⦁Time Management
⦁Problem Solving
Sandton Sun (Southern Sun) 2016-2017
Guest Services Attendant
Shift Leader
Skills
⦁Teamwork
⦁Active listening
⦁Customer Service
⦁Supervision
⦁Decision Making
East London ICC ELICC Premier Hotel Group (2013-2016)
Guest Relations Officer with Managerial Skills
Skills
⦁Problem Solving
⦁Training
⦁Time Management
⦁Customer Service
⦁Active Listening
⦁Adaptability
⦁Teamwork
⦁Decision Making
⦁Flexibility
⦁Attention to detail
Printerboyz Media and Printing (2010-2013)
⦁Receptionist
⦁Project Management (skills)
⦁Administration Assistant
Copy World Printing and Media (2010)
Receptionist
⦁Debtor Control
Tilbury Lodge Oxford England (2006 – 2009)
Assistant Manager Guest Relations
Skills
⦁Managerial
⦁Time Management
⦁Flexibility
⦁Custome Service
⦁Organizational
⦁Active Listening
⦁Guest Relations
Dolphin View Lodge (2006)
⦁Reception
⦁Reservations
⦁Guest Services
The Body Shop (2005)
Sales Assistant
Skills
⦁Upselling
⦁Customer Service
Cultural Care Aupair Program (Philadelphia PA 2003-2004)
Aupair to 3 children
Skills
⦁Household management