Carmel Carter
Customer Support
Carmel Carter
Executive Assistant
Durban, South Africa 4319
0723555629
Dynamic Executive Assistant with a background in internal sales, adept at anticipating professional needs and proactively resolving issues. Known for driving organization and efficiency through strategic schedule management, while delivering superior customer service and expertly managing conflicts. With a proven track record of maintaining seamless office operations and enhancing productivity, I bring proficiency in scheduling and coordinating meetings, overseeing travel arrangements and expenses, transcribing minutes, and spearheading sales initiatives. Seeking a full-time position to leverage strong interpersonal, time management, and problem-solving skills in a vibrant professional setting.
Skills
Tech Proficiency
Problem solving skills
Customer Service Orientation
Database Management
Strategic planning
Attention to Detail
Sales and Negotiation Skills
Teamwork and Collaboration
Work History
2015-04 – Current
Executive Assistant (Hybrid)
APK Projects, Durban
· Calendar Management – Scheduling and coordinating appointments, meetings, and travel arrangements for the Director.
· Meeting Coordination – Organizing meetings, preparing agendas, recording minutes, and following up on action items.
· Drafted correspondence and other documents for CEO and department heads.
· Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
· Skills development & employment equity facilitator.
2013-01 – 2015-03
Sales Representative (Online)
Drive Control, Durban
· Trained and mentored 5 – 10 new sales representatives.
· Developed and delivered engaging sales presentations to convey product benefits.
· Call centre environment
· Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
· Worked with sales team to collaboratively reach targets, consistently meeting, or exceeding personal quotas by around 20%
· Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
· Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
2006-01 – 2007-12
Sales Representative
Drive Control, Johannesburg
· Trained and mentored 5 – 10 new sales representatives.
· Developed and delivered engaging sales presentations to convey product benefits.
· Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
· Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
· Composed orders & quotations.
· Switchboard relief routing and directing over 100 calls daily.
· Increased sales revenue by 10%
2003-01 – 2005-12
ReceptionistAdmin Assistant
Bandwidth Trading, Johannesburg
· Answered multi-phone system directing over 100 calls daily.
· Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
· Confirmed appointments, communicated with clients, and updated client records.
· Kept the reception area clean and neat to give visitors a positive first impression.
· Corresponded with clients through email, telephone, or postal mail.
· Provided clerical support to company employees by copying, faxing, and filing documents.
Education
2020-01 – 2023-01
Certificate in Economics and Management: Management Science
University of South Africa – Online
2009-01 – 2009-05
Hospitality Management: Hospitality Administration and Management
University of The District of Columbia – Washington DC
2008-04 – 2008-06
Introduction to Hotel and Restaurant
Newbury College – Boston
1995-01 – 2000-12
High School Diploma
Grosvenor Girls High School – Durban, South Africa
Additional Information
Driver’s License: Code 10
Languages: English
Xhosa
Zulu
Gender: Female
References available if needed.
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