Smangaliso Mayile

Administrator

EDUCATION
DIPLOMA IN ACCOUNTING SCIENCES ● 2023-Present
UNIVERSITY OF SOUTH AFRICA (UNISA)
• Economics • Business Management • Accounting Information Systems in a
Computer • Business law • Descriptive Statistics and Probability • Information
Systems
CUSTOMER RELATION MANAGEMENT CERTIFICATE ● 2023
GREAT LEARNING ONLINE CERTIFICATE
TEFL CERTIFICATE ● 2023
TEACHER RECORD ONLINE LEARNING
• Sentence Construction • Grammar • speaking, listening, reading, writing,
Pronunciation and literature of the language.
National Certificate in Debt Management ● 2011
BOSTON CITY CAMPUS & BUSINESS COLLEGE (FASSET)
• Accounting & Financial Management • Commerce & Management Studies •
Manage Credit Grantors’ and Debtors Portfolios • Legislation, Code of Conduct
and Ethics in the Debt Recovery Process.
National Senior Certificate● 2009
LAVELA HIGH SCHOOL
• English• Mathematics •Physical Science• Life Science• Life Orientation
Geography and Zulu
WORK EXPERIENCE
GOLD MEDIA LAB ● 2021 -2022 (Contract-Expired)
CUSTOMER SERVICE (CHAT/EMAIL) SUPPORT
• Answering customer questions as they come through email, Chat, or
phone.
• Reviewing social media and either answering inquiries or routing them to
the appropriate internal team.
• Spending time out of the queue to create new ways to excite and engage
our customers, for instance: branching
Documentation, interactive email signatures, or proactive Email campaigns.
• Creating documentation to help customers resolve their Issues.
• Assisting with billing issues. Customers in different time zones.
LIFE HEALTHCARE ● 2019-2021 (Contract-Expired)
ADMINISTRATION CLERK
• Organize source data for computer entry by assembling and classifying
information, as well as certifying entry preferences.
• Handle patients and account source record by reassessing data for
imperfections; settling discrepancies by utilizing standard procedures, or
give back unfinished records to the team leader for appropriate resolution.
• Assist with daily administration of the Department
• Preparation, compilation, sorting and capturing of data
• Confirm account and customer information that was entered and
correct, evaluate, delete, and re-enter information when it is incomplete, or
when clearing out files to get rid of duplication of data
AFFINITY HEALTH ● 2017-2019 (Retrenchment)
QUALITY ASSURANCE
• interpret and implement quality assurance standards evaluate adequacy
of quality assurance standards devise sampling procedures and directions
for recording and reporting quality data. • Developing a workflow for
product inspection • Documenting and reporting product or service quality
levels. • Communicating with other team members to solve problems •
Following up with the appropriate channels when mistakes are found •
Training other quality insurance members on all inspection processes
SOUTH AFRICAN REVENUE SERVICES ● 2014-2016
ESTATE DEBT MANAGEMENT/TAX CONSULTANT • Analyse and interpret
Liquidation and Distribution accounts in order to assess tax liability. •
Develop and maintain productive working relationships with peers, SARS
role players and third parties to achieve predefined objectives. • Ensure
accurate capturing of clients information in order to reduce the estate debt
book. • Finalise all allocated debt management cases within the
turnaround times leading to the reduction of the debt book