Roxette Edas

Administrator

Urang Property Management: Insurance Co Ordinator & Administrator
2021–Current (UK Remote)
Managing all internal Property Insurance Claims by dealing with
external Insurance brokers and Loss Adjusters
Department income, profit margin and target control
Manually reconciling incoming and outgoing payments into the bank
account and updating of spreadsheet
Paying of Suppliers and Contractors for completed projects
Create internal invoices and bill via Xero system
Drafting and compiling of department’s implemented processes
Assist Team with admin & follow up related duties and internal queries
Weekly/Monthly meeting management with Director & Team
Weekly/Monthly financial reporting of Department’s profit margin
Liaising with Clients, Insurance brokers & Contractors via email and
telephonically
Ensuring claims are dealt with in professional manner and settled whilst
providing efficient customer service
Record keeping of all Insurance Claims and regular updates thereof
Ensuring that company policies and procedures are adhered to
Capitec Bank: Client Account Audit
2017–2020 (Bellville Hybrid)
To mitigate financial loss to the bank
Daily compilation of reports to monitor and verify back-end debit and
credit transactions on client accounts
Verify transactions to ensure validity and non fraudulent
Reporting of monthly stats on internal departments
Liaising with internal departments regarding updated processes and
mandates
Maintaining department SLA and daily/monthly target
Train and supervise new agents’ productivity and accuracy
Capitec Bank Client Service 2IC
2015–2017 (Bellville On Site)
Providing professional and efficient telephonic assistance to clients
Improve clients’ banking experience by ensuring that clients are
attended to timeously within SLA
Assist clients with queries regarding their loan/credit /savings account
Resolving complaints and escalate as required according to process
Ensure policies and procedures are adhered to and SLA is maintained
Reporting of team’s and new agents training progress