Palesa Jika

Customer Representative

Motivated and detail-oriented professional seeking a challenging Customer Service role to leverage excellent communication skills and problem-solving abilities in ensuring customer satisfaction and contributing to the organization’s success. Respond promptly to customer inquiries via phone, email, and in-person, ensuring high customer satisfaction.
Handle and resolve customer complaints and concerns in a timely and efficient manner.
Collaborate with cross-functional teams to address customer issues and improve overall service delivery.
Utilize CRM software to maintain accurate and up-to-date customer records.
Provide product information and assistance to customers, contributing to increased product knowledge and sales.