Ntsako Mbhalati

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Ntsako Mbhalati

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  • Preferred : UTC+02:00
  • Expected : 1000 USD/Month
  • Updated 7 months ago

Customer Service Consultant

  • Age : 37 Years Old
  • Gender : Female
  • Educational Attainment :- Matric
  • Availability :- 40 Hours/week
  • Experience :- 13 Years

Ntsako Mbhalati

Noordwyk Midrand

0784163984

[email protected]

 

Personal statement:

I am a motivated and experienced FTTH Activations Supervisor with 2 years of experience in PMO Analyst and Project Administrator, 3 years in Customer Service Consultant, and 1 year in sales admin. I am proactive and results-driven, with a track record of successful implementations and projects. I am dedicated to providing excellent customer service and ensuring the highest quality of work is delivered.

 

Skills:

– FTTH activations

– Project management

– Customer service

– Sales administration

– Communication

– Analytical thinking

– Team management

 

Professional experience:

 

FTTH Activations Supervisor, Vodacom

2021 – present

– Managed and supervised the activation of fiber-to-the-home (FTTH) services for clients, ensuring the timely completion of all projects.

– Coordinated with cross-functional teams to identify project requirements, scope and budget.

– Conducted regular project meetings to ensure timely delivery of projects and addressed potential issues.

– Worked with clients to ensure their needs were met and provided exceptional customer service.

– Tracked project progress and created reports for upper-level management.

 

PMO Analyst, City Power

2016 – 2017

– Worked in a project management office (PMO) providing support to project managers across multiple projects.

– Assisted in the development of project plans, budgets and schedules.

– Conducted regular project meetings and provided reporting on project progress.

– Worked with cross-functional teams to identify risks and mitigation strategies.

– Coordinated with stakeholders to ensure project requirements were met and delivered on-time.

 

Project Administrator, Aptronics and Vodacom

 

2014 – 2016 and 2017- 2021

– Provided administrative support to project managers to ensure the successful implementation of projects.

– Coordinated with cross-functional teams to track project status and ensure deliverables were met.

– Organized and maintained project documentation and reported on project progress.

– Worked with clients to ensure their needs were met and provided exceptional customer service.

 

Customer Service Consultant, Vodacom, Vox Telecoms, Neotel and Edcon

2011 – 2015

– Provided exceptional customer service to clients, handling inquiries and complaints in a timely and professional manner.

– Worked with cross-functional teams to identify customer needs and provide solutions.

– Developed and maintained strong client relationships, resulting in high rates of customer satisfaction.

– Conducted reporting on customer feedback and implemented strategies to improve customer service.

 

Sales Admin, Pro Networks

2013 – 2014

– Assisted in the management of sales processes, including lead generation, sales proposals and contracts.

– Coordinated with sales teams to ensure all documentation was completed accurately and on-time.

– Conducted reporting on sales performance and provided insights to improve overall performance.

– Assisted in identifying new sales opportunities and providing support in the development of sales strategies.

 

Education:

 

Bachelor of Commerce, Financial Management – University of South Africa

In progress

– Relevant courses: Project Management, Customer Service, Business Communication, Sales, Financial Management

 

Certifications:

– ITIL

– Project Management Certification

 

References available upon request

  • Analytical Thinking
  • Communications
  • Customer service
  • FTTH Activations
  • Project management
  • Team Management
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