Ntsako Mbhalati
Customer Service Consultant
Ntsako Mbhalati
Noordwyk Midrand
0784163984
Personal statement:
I am a motivated and experienced FTTH Activations Supervisor with 2 years of experience in PMO Analyst and Project Administrator, 3 years in Customer Service Consultant, and 1 year in sales admin. I am proactive and results-driven, with a track record of successful implementations and projects. I am dedicated to providing excellent customer service and ensuring the highest quality of work is delivered.
Skills:
– FTTH activations
– Project management
– Customer service
– Sales administration
– Communication
– Analytical thinking
– Team management
Professional experience:
FTTH Activations Supervisor, Vodacom
2021 – present
– Managed and supervised the activation of fiber-to-the-home (FTTH) services for clients, ensuring the timely completion of all projects.
– Coordinated with cross-functional teams to identify project requirements, scope and budget.
– Conducted regular project meetings to ensure timely delivery of projects and addressed potential issues.
– Worked with clients to ensure their needs were met and provided exceptional customer service.
– Tracked project progress and created reports for upper-level management.
PMO Analyst, City Power
2016 – 2017
– Worked in a project management office (PMO) providing support to project managers across multiple projects.
– Assisted in the development of project plans, budgets and schedules.
– Conducted regular project meetings and provided reporting on project progress.
– Worked with cross-functional teams to identify risks and mitigation strategies.
– Coordinated with stakeholders to ensure project requirements were met and delivered on-time.
Project Administrator, Aptronics and Vodacom
2014 – 2016 and 2017- 2021
– Provided administrative support to project managers to ensure the successful implementation of projects.
– Coordinated with cross-functional teams to track project status and ensure deliverables were met.
– Organized and maintained project documentation and reported on project progress.
– Worked with clients to ensure their needs were met and provided exceptional customer service.
Customer Service Consultant, Vodacom, Vox Telecoms, Neotel and Edcon
2011 – 2015
– Provided exceptional customer service to clients, handling inquiries and complaints in a timely and professional manner.
– Worked with cross-functional teams to identify customer needs and provide solutions.
– Developed and maintained strong client relationships, resulting in high rates of customer satisfaction.
– Conducted reporting on customer feedback and implemented strategies to improve customer service.
Sales Admin, Pro Networks
2013 – 2014
– Assisted in the management of sales processes, including lead generation, sales proposals and contracts.
– Coordinated with sales teams to ensure all documentation was completed accurately and on-time.
– Conducted reporting on sales performance and provided insights to improve overall performance.
– Assisted in identifying new sales opportunities and providing support in the development of sales strategies.
Education:
Bachelor of Commerce, Financial Management – University of South Africa
In progress
– Relevant courses: Project Management, Customer Service, Business Communication, Sales, Financial Management
Certifications:
– ITIL
– Project Management Certification
References available upon request
- Analytical Thinking
- Communications
- Customer service
- FTTH Activations
- Project management
- Team Management