Nicolene Du Plessis

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Nicolene Du Plessis

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  • Preferred : UTC+2
  • Expected : 1000 USD/Month
  • Updated 6 months ago

Customer Support Manager

  • Age : 27 Years Old
  • Gender : Female
  • Educational Attainment :- Matric/Grade 12
  • Availability :- 40 Hours/week
  • Experience :- 6 Years

NICOLENE DU PLESSIS – Customer Service Manager

 

ABOUT ME

I’m a goal-oriented, determined, social and ambitious individual with a passion for customer service. I’ve worked in the customer service industry for the last 6-plus years. I am an incredibly fast learner and pay great attention to detail in all aspects of life.

 

LANGUAGES

  • English (Fluent)
  • Afrikaans (Fluent)

 

SKILLS

  • Customer Service and Support
  • Social Media Marketing
  • Management
  • Design
  • Administration

 

EDUCATION

UDEMY
Ultimate Guide to Digital Sketching:
Beginner to Advanced
May 2023
Credential ID UC-310bc150-444c-4ba3-9d7f-ebbcdfa93a0e

KNYSNA HIGH SCHOOL
2010 – 2014 – Graduated

KNYSNA PRIMARY SCHOOL
2003 – 2009

 

PERSONAL INFORMATION

Cell: 064 958 7371
Email: [email protected]
Address: Wierdapark, Centurion, Gauteng, 0157

ID: 9601190078085

 

WORK EXPERIENCE

Customer Service Manager – My Content Pal

1 March 2022 – 28 April 2023

Customer Service and Support via the website portal, email, chat bot and Google Meet. Internal Communications using Slack and the creation of Communication Processes (SOPs) via Clickup and Google Suite. Implementation of Systems and Programs. Client Content Management. Refining Customer Support Systems. Assisting with Recruitment. Planning of Teambuilding and Team Events.

Programs used:
Slack, ClickUp, Intercom, Google Suite, 15Five, SPP.io, Sanity, Notion, Slite, Loom, Google Meet.

 

Website, Social Media & Marketing Manager – DFC Audio Visual

14 September 2020 – January 2022

Website and Social Media Management. Online Marketing. Graphic Design using Affinity Designer. Product Research. Clients, Suppliers & Manufacturers Communications. Email Marketing using MailChimp. Facebook and Instagram Ads. Administration. Invoicing via Sage. Customer Support via the website chat bot, social media, email and phone calls. Recruitment. Courier Management. Assisting the sister company with Social Media Marketing, Design and Customer Support.

Programs used:
Asana, Affinity Designer, Google Suite, PowerPoint, Sage, Outlook, Instagram, Facebook Ads Manager, Google Ads, MailChimp, WordPress.

 

Social Media Manager Intern – What’s on in Joburg & Locals Online

21 June 2020 – 11 September 2020

Managing Social Media. Scheduling Posts. Researching upcoming Events. Designing Images for Social Media. Content Sourcing. Liaising with clients via email.

Programs used:
Creator Studio, Planoly, Microsoft Word, Microsoft Excel, Google Suite, Instagram, Facebook.

 

Social Media Manager & Personal Assistant – ERA Centurion Real Estate

27 February 2019 – 31 October 2019

Managing Social Media. Scheduling & Boosting Posts. General Admin Work. Designing Banners. Basic Photography & Photoshop. Scheduling appointments & managing front reception. Customer Support. Liaising with clients via phone and email. Managing online listings on the website.

Programs used:
Microsoft Word, Microsoft Excel, Google Suite, Outlook, Website Backend, Photoshop, Canva, Creator Studio, Instagram, Facebook.

 

Social Media Manager, Junior Designer & Customer Support – Pink Book Weddings

July 2017 – February 2019

Content Sourcing. Scheduling Posts. Managing Analytics. Designs for Website & Social. Coordination of Styled Shoots & Events. Liaising with Vendors via email, phone and personal. Liaising with clients via email, phone, online chatbot and personal. Customer Support. Arranging Couriers to pick up products and deliver them.

Programs used:
Asana, Photoshop, Canva, Blogstomp, Google Suite, WordPress, Mac OS, Zoho CRM, Drift, MailChimp, Creator Studio, Instagram, Facebook.

 

Junior Graphic Designer & Social Media Manager – GoLocal.Travel & Originate Media

October 2015 – October 2016

Website Back-end populating. Learning Graphic Design. Designing Website Front-End Layouts. Designing and Redrawing Logos. Creating Illustrations. Liaising with clients via phone and email. Customer Support. Managing Social Media. Scheduling Posts.

Programs used:
Photoshop, Illustrator, Fireworks, Joomla, Outlook, Facebook.

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