Lenore Germeshuys
Virtual Assistant/Customer Service/Administration
QUALIFICATIONS
✓Customer Support (20+ years)
✓10+ yrs.’ Managerial Experience
✓Basic PC troubleshooting
✓Basic UX design
✓Client Experience Management (5+ years)
✓10+ yrs. SaaS Experience
✓Adobe XD
✓Data Entry
✓Invoice, payment and finance coordination
✓MS Office
✓Client expectation management
✓Freshdesk
✓Asana
✓WordPress editing
✓Project Administration
✓Start Infinity
✓Notion
✓Slack
RELATED EXPERIENCE
Customer Experience Manager/Project Manager 2022-current
DevLabs SA
•Managing tickets on Freshdesk/Asana
•Creating Wire Diagrams
•Site Testing/App Testing
•Site/App Documentation
•SaaS troubleshooting
•Customer liaison
•Vendor liaison
•Track/Update Projects
•Data Capture
CopyWriter/Editor/WordPress Site Editor 2023 – current
Lab41 SA
•Author articles
•Edit articles
•Quality check articles
•Edit/update WordPress articles
•Training
Chief Operations Officer/Customer Relations Manager/Admin Officer 2012-2022
Ironwave Technology House SA
•Modernized invoicing from word to Sage
•Stress test SaaS updates
•Bookkeeping; Accounts coordination
•SaaS Tool authoring and testing
•SaaS troubleshooting
•Led client training on SaaS
•Client relationship management and enhancement
•Capture, update and securely store company documents
Customer Support Manager 2010-12
ECN/ Nashua ECN SA
- Administration
- Content Writing
- Customer Satisfaction
- Data Entry
- file management
- lead generation
- MS Office
- quality control
- Research
- Typing Speed 84 WPM
- Virtual assistant
Education
-
1999/1999
MSCE NT 4.0 at IT-IQ
-
A+ Hardware
A+ Software
MCSE NT 4.9 -
2021/2021
UX/UI Design at Google Campus
-
Ideate
Build Wireframes and Low-Fidelity Prototypes
Conduct UX Research and Test Early Concepts
Create High-Fidelity Designs and Prototypes in Figma
Responsive Web Design in Adobe XD
Design a User Experience for Social Good -
2022
Must Have Skills for Virtual Assistants at Udemy
-
Keeping Data Safe
Calendar Management
Inbox Management
Expense Reporting
Social Media Maintenance
Research
Lead Generation
Travel Management
Online Purchases
Event Planning -
2017/2018
Medical Office Administrator at CD-ED
-
Business English and Communications
Word Processing: Microsoft Word Introduction
Quick Filing: Fundamentals of Filing
Medical Record Management & Billing Procedures
Intro to Medical Transcription (Case studies; outpatient reports)
Medical Terminology (Terminology & anatomy; spelling & pronunciation)
Medical Office Procedures (Patient interaction; electronic medical reports)
Occupational Health and Safety