Lenore Germeshuys

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Lenore Germeshuys

  • Preferred : GMT+2
  • Expected : 1500 USD/Month
  • Updated 4 months ago

Virtual Assistant/Customer Service/Administration

  • Age : 43 Years Old
  • Gender : Female
  • Educational Attainment :- Diploma
  • Availability :- 35 Hours/week
  • Experience :- 20 Years

QUALIFICATIONS
✓Customer Support (20+ years)
✓10+ yrs.’ Managerial Experience
✓Basic PC troubleshooting
✓Basic UX design
✓Client Experience Management (5+ years)
✓10+ yrs. SaaS Experience
✓Adobe XD
✓Data Entry
✓Invoice, payment and finance coordination
✓MS Office
✓Client expectation management
✓Freshdesk
✓Asana
✓WordPress editing
✓Project Administration
✓Start Infinity
✓Notion
✓Slack
RELATED EXPERIENCE
Customer Experience Manager/Project Manager 2022-current
DevLabs SA
•Managing tickets on Freshdesk/Asana
•Creating Wire Diagrams
•Site Testing/App Testing
•Site/App Documentation
•SaaS troubleshooting
•Customer liaison
•Vendor liaison
•Track/Update Projects
•Data Capture

CopyWriter/Editor/WordPress Site Editor 2023 – current
Lab41 SA
•Author articles
•Edit articles
•Quality check articles
•Edit/update WordPress articles
•Training

Chief Operations Officer/Customer Relations Manager/Admin Officer 2012-2022
Ironwave Technology House SA
•Modernized invoicing from word to Sage
•Stress test SaaS updates
•Bookkeeping; Accounts coordination
•SaaS Tool authoring and testing
•SaaS troubleshooting
•Led client training on SaaS
•Client relationship management and enhancement
•Capture, update and securely store company documents

Customer Support Manager 2010-12
ECN/ Nashua ECN SA

  • Administration
  • Content Writing
  • Customer Satisfaction
  • Data Entry
  • file management
  • lead generation
  • MS Office
  • quality control
  • Research
  • Typing Speed 84 WPM
  • Virtual assistant
Education
1999/1999
MSCE NT 4.0 at IT-IQ

A+ Hardware
A+ Software
MCSE NT 4.9

2021/2021
UX/UI Design at Google Campus

Ideate
Build Wireframes and Low-Fidelity Prototypes
Conduct UX Research and Test Early Concepts
Create High-Fidelity Designs and Prototypes in Figma
Responsive Web Design in Adobe XD
Design a User Experience for Social Good

2022
Must Have Skills for Virtual Assistants at Udemy

Keeping Data Safe
Calendar Management
Inbox Management
Expense Reporting
Social Media Maintenance
Research
Lead Generation
Travel Management
Online Purchases
Event Planning

2017/2018
Medical Office Administrator at CD-ED

Business English and Communications
Word Processing: Microsoft Word Introduction
Quick Filing: Fundamentals of Filing
Medical Record Management & Billing Procedures
Intro to Medical Transcription (Case studies; outpatient reports)
Medical Terminology (Terminology & anatomy; spelling & pronunciation)
Medical Office Procedures (Patient interaction; electronic medical reports)
Occupational Health and Safety

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