Nicole Faro

Personal Assisant

PROFESSIONAL SUMMARY
SKILLS
EXPERIENCE
NICOLE MICHELLE DIANNE FARO
Kuils River , Cape Town , Western Cape 7580 South Africa | 0611926014 | [email protected]
Detail-oriented Administrative Officerwith ten years of administrative experience. Skillful in
arranging and coordinating conferences and meetings, managing analog and digital filing
systems and preparing reports. Diplomatic and proactive communicator with superior
prioritization skills and mastery of Microsoft Office and Google applications.
Interpersonal and written
communication
Policy and procedure modification
Documentation and reporting Travel coordination
Database administration Workflow planning
File Maintenance Customer Relations
Records administration Digital archiving
Workflow optimization Data management
Train staff Networking
Prioritization Customer relations
Planning
APRIL 2021 ‐ APRIL 2023
Administrative Officer | Western Cape Education Department (WCED) | Cape Town,
Western Cape
Created structure in the process from nothing
Communicated with Districts and Head Office regarding the approval of
Concession/Accommodation applications for the Senior Certificate and National Senior
Certificate examinations
Communicated with Candidates regarding their applications and application status and
distributing approval letters
Checked to ensure that applications data is captured correctly to the system and that
candidates are placed at Examination Centres that can accommodate their special
requests
Ensured that all Adapted paper Stats are correct and submitted to Question Papers to
order from the Department of Basic Education
Report final statistics to Top Management, Districts and Schools
Monitored the applications of Grade 12 Accommodation requests and report on it to
DBE and top management
Captured applications in the absence of having a clerk
Supervision and management of Administration Clerk
Attended to all queries from Top Management, District, Schools and public.
JANUARY 2021 ‐ JANUARY 2023
Remark Admin (Remark Project) | WCED
Assisted the Project leader with the management of Remark/Viewing requests for the
National Senior Certificate examinations and the Senior Certificate Examinations.
Processed correspondence, documents, and reports to support clerical staff.
Answered incoming calls and directed messages to correct party.
Completed paperwork and sent to designated department or staff member for
processing.
Filtered incoming phone calls and emails, escalating only highest priority inquiries to
executive leadership.
JANUARY 2017 ‐ JANUARY 2023
Personal Assistant | Western Cape Education Department | Cape
Town
Implemented standardized office structures and processes to promote collaboration
and increase performance
Created, prepared and delivered reports to various departments and managed
submissions and records to adhere to safety procedures
Managed submissions and records and adhered to safety procedures to prevent
breaches and data misuse
Established workflow processes, monitored daily productivity, and implemented
modifications to improve overall performance of personnel
Prepared reports to assist business leaders with key decision making and strategic
operational planning
Received and sorted incoming mail and packages, typed letters in Word, and prepared
PowerPoint presentations
Scheduled office meetings and appointments, set up conference rooms, and monitored
office calendars to maximize productivity
Provided technical support and troubleshot issues to enhance office productivity
Recorded meeting minutes, scheduled conference rooms, and prepared agendas
Answered phone calls and addressed customer questions and concerns to promote
satisfaction and continued business
Maintained appropriate filing of personal and professional documentation
Coordinated international and domestic travel logistics, organized and attended
meetings, and compiled related documents and reports
Served as point of contact between public and managerial staff, used discretion when
handling confidential information, and responded to emails and other correspondence
ANNUAL PROJECTS INVOLVED IN
JANUARY 2017 ‐ JANUARY 2022
Data Entry Supervisor (Annual Grade 12 Mark Capturing Project) | WCED | Cape Town,
Western Cape
Managed 50+ data capturers to ensure accurate capturing of National Senior
Certificate results
Followed established company policies and enforced regulations to maintain
compliance.
Assisted team members in resolving complex issues with critical thinking and tactful
communication.
Enhanced productivity by training new employees in clerical tasks and office policies.
Addressed employee relations issues in collaboration with HR personnel and
recommended solutions.
Coordinated workflows and monitored administrative team performance.
Prioritized workload and delegated team tasks based on strengths and skill levels.
MAY 2015 ‐ OCTOBER 2017
Admin Clerk | Western Cape, Department – EMS
Cape Town
Offered friendly and efficient service to public and organizational staff, handled
challenging situations with ease
Identified, analyzed and interpreted trends or patterns in complex data sets by finding
correlations and visualizing with charts
Utilized various professional statistical techniques and maintained large databases to
collect and analyze data from partners and customers
Presented reports to managers and teammates regarding project progress and results
Performed routine tasks under direct supervision and within established procedures
and guidelines
Used modeling and analytics to understand how business decisions impacted bottom
line
Identified bugs in data collection or reporting and investigated root causes
Aggregated data from various sources to construct streamlined data pipelines
Performed ad hoc data investigations analysis as necessary
Shadowed interdepartmental personnel to better understand methods for handling
daily tasks and job duties
Triaged and tracked internal and external data requests
Learned new skills and applied to daily tasks to improve efficiency and productivity
Proved successful working within tight deadlines and fast-paced atmosphere
Developed and maintained courteous and effective working relationships
Developed team communications and information for meetings.
OCTOBER 2014 ‐ APRIL 2015
Administration Clerk | Western Cape Health | Cape Town
Established and maintained standard office procedures to achieve demanding
deadlines
Handled incoming phone calls and answered questions from callers
Produced high-quality communications for internal and external use
Provided administrative support, addressing routine and special requirements
Scheduled appointments and managed calendars for staff members
Prepared meeting rooms and materials and recorded important information
Checked non-functional office equipment, troubleshot issues and independently
resolved concerns to maintain team productivity
Answered over 50+ calls each day on multi-line telephone systems, supporting
communication needs of 2 staff members
Provided quality administrative support through data entry, document management,
email correspondence and overseeing operation of office equipment
Drafted professional memos, letters and marketing copy to support business objectives
and growth
Routed business correspondence, documents and messages to correct departments
and staff members.
EDUCATION
NOVEMBER 2011 ‐ SEPTEMBER 2014
Nursing Department Clerk | Western Cape, Valkenberg Hospital | Cape Town
Learned new skills and applied to daily tasks to improve efficiency and productivity
Used critical thinking to break down problems, evaluate solutions and make decisions
Used coordination and planning skills to achieve results according to schedule
Participated in team-building activities to enhance working relationships
Resolved problems, improved operations and provided exceptional service
Offered friendly and efficient service to customers, handled challenging situations with
ease
Worked within applicable standards, policies and regulatory guidelines to promote safe
working environment
Maintained excellent attendance record, consistently arriving to work on time
Used Microsoft Word and other software tools to create documents and other
communications
Actively listened to nurses, handled concerns quickly and escalated major issues to
supervisor
Completed paperwork, recognizing discrepancies and promptly addressing for
resolution
Maintained daily report documents, memos and invoices
Responded to emails and other correspondence to facilitate communication and
enhance business processes
Created and updated records and files to maintain document compliance
Maintained office supplies inventory by checking stock and ordering new supplies
Entered data into system and updated customer contacts with information to keep
records current
Answered multi-line phone system and enthusiastically greeted callers
Drafted agendas, recorded minutes and generated documents to facilitate meetings
Provided clerical support to company employees by copying, faxing and filing
documents
Organized envelopes, postage and mail correspondence for staff and leadership
Offered technical support and troubleshot issues to enhance office productivity.
2023
Bachelor’s of Commerce:: Information And Technology Management
LANGUAGES
REFERENCES
MANCOSA, Durban
2012
Senior Certificate
Centre for Direct Tuition, Cape Town, South Africa
2010
National Diploma: Office Management And Technology
Cape Peninsula University of Technology, Cape Town, South Africa
English, Fluent
Afrikaans, Conversational
References available on request