Cecelia Mogotsi

Customer Service Clerk

OBJECTIVE
Enthusiastic and adaptable job seeker applying for a customer service clerk job with Kompi Agency.

EXPERIENCE

Bloom, Johannesburg – Manager
MARCH 2023 – PRESENT
Design and arrange standardised and customised bouquets for decorative displays.
In-store sales.
Record monthly finances.
Record stock inventory.
Client liaison and handling online orders.
Social media management.

Appen, Remote – Search Engine Evaluator
JULY 2022 – FEBRUARY 2023
Fulfilled selected tasks as an independent contractor.
Conducted research, analysed search engine results and ad quality to ensure relevancy.
Rated search engine results and ad quality.
Provided feedback.

Qing Hua Wei Cai Kindergarten, Jining – ESL instructor
MARCH 2019 – MARCH 2022
Taught conversational English as a second language to improve students conversational skills.
Created lesson plans based on course objectives.
Documented student progress against goals.
Developed activities and integrated technology to diversify instruction.

Livingston Research, Remote – Freelance Writer
JANUARY 2018 – JANUARY 2019
Conducted extensive research and compiled data in an organised way.
Electronically delivered required content on a weekly basis.
Worked remotely with international clients.
Effectively managed my time and met strict deadlines.

EDUCATION
TEFL South Africa, Online – Certificate in TESOL/TEFL
APRIL 2022
120 hours.
Internationally accredited.

University of South Africa – Bachelor of Arts Honours in Theory of Literature (Postgraduate)
JULY 2022

St Augustine College of South Africa – Bachelor of Arts in Humanities (Undergraduate)
JULY 2011 – JULY 2015
Majors: English Literature and Psychology

SKILLS
English Language Proficiency
Classroom Management
Organisational skills
Problem solving skills
Interpersonal skills

REFERENCES
Available upon request.