Lindelwa Ratshirumela

Virtual Receptionist

Lindelwa Ratshirumela

+27 65 882 6782 · Johannesburg, Gauteng, South Africa · [email protected]

VIRTUAL RECEPTIONIST

Highly Organized | Punctual | Strong attention to detail

Reliable, energetic and friendly receptionist with over six years of relevant experience of proven excellence in providing exceptional front-line support and creating a welcoming environment for clients. With outstanding organizational, multitasking, administrative and problem-solving skills. A self starter, with excellent verbal and written communication skills. Deadline driven and proficient at managing high-volume phone lines, coordinating appointments and communicating clearly with team members. A highly adaptable data entry clerk with high attention to detail and excellent typing skills. Extensive experience working under pressure and known for strong unwavering commitment to professionalism and always willing to learn new skills.

WORK EXPERIENCE

Digital Giants 02/2021 – to date

Contractor/ Freelancer

· Effectively conducted thorough web research to identify potential clients and collect relevant information about their business needs.

· Accurately entered data into the relevant business database.

· Utilized various online platforms and databases to compile a comprehensive list of potential clients and their contact details.

· Initiated outbound calls and emails to prospects, introducing and promoting business services to generate interest and establish initial contact.

· Conducted thorough website testing to ensure optimal functionality, usability, and overall user experience.

· Executed detailed proofreading of web content to identify and correct errors in grammar, punctuation, and spelling.

· Provided valuable suggestions for content improvement, ensuring clarity, consistency, and adherence to brand guidelines.

Edcon Limited 04/2010 – 04/2015

Executive Personal Assistant to Human Resources Executive/ Office Assistant

· Facilitated seamless communication by acting as a liaison between the executive and more than 20 department heads, ensuring prompt communication and reducing response times.

· Scheduled and prioritized meetings and appointments, reducing scheduling conflicts by 30% and ensuring the executive’s time was optimized.

· Organized meetings and events, including agenda creation, room setup, and catering, resulting in a reasonable percentage in reduction in meeting preparation time.

· Prioritized tasks effectively by successfully juggling multiple priorities and deadlines, ensuring that the executive’s tasks were completed efficiently and on time, resulting in a 20% increase in productivity.

· Managed confidential information by handling sensitive information and maintained strict confidentiality, ensuring compliance with data protection regulations and mitigating risks.

· Promptly responded to customer inquiries in person or via phone or email.

Reason for leaving was to serve as a non salaried member of a religious organization

Brent Personnel 09/2009 – 04/2010

Receptionist

· Working as a temporary receptionist at different companies including but not limited to Discovery, McDonald’s, The Brand Union and Procter & Gamble.

· Welcoming guests/clients, Operating the switchboard, Screening and routing calls to appropriate staff members, Assisting clients with complaints and transferring them to the appropriate divisions.

Oreport (Pty) Ltd  01/2008 – 10/2008

Receptionist/ Data Entry Clerk/ Assistant to Office Manager

· Effectively managed approximately 100 incoming calls daily.

· Consistently received high praise from clients and visitors for delivering outstanding customer service, resolving inquiries, and addressing concerns promptly and courteously, maintaining a satisfaction rate of over 95%.

· Greeted and welcomed clients with a warm, friendly and positive attitude.

· Created and maintained office forms and procedures to assist with administrative tasks and filed documents.

Standard Bank Ltd 03/2007 – 11/2007

Executive Receptionist/ Office Assistant

EDUCATION & CERTIFICATIONS

Academy of Business and Computer Studies

National Diploma – Hotel and Catering Management

UNISA (Not Completed)

Diploma – Internal Auditing

 

Vorentoe High School

Matric

 

Certificates: Transcription, Composition /Book Design, Digital Publishing, Photography,  Computer Literacy, Call Centre Administration & Creditors Clerk (Including Pastel).

VOLUNTEER EXPERIENCE

Religious Group 2021 to date

Digital Book and Magazine Publisher (Remote Volunteer)

· Proficiently manage the publication of digital content across diverse platforms, ensuring seamless execution and adherence to established schedules.

· Collaborate effectively with cross-functional content team members to coordinate content creation, strategize publishing time-lines, and maintain a continuous flow of content releases.

· Maintain a keen focus on quality assurance, ensuring accuracy, consistency, and optimal presentation of digital content during the publishing process.

Religious Group 11/2016 – 01/2021

Book and Magazine Compositor (Served as a non-salaried member of a religious order)

· Proactively engaged with translation teams to align book and magazine designs with their objectives, increased teams satisfaction and a 20% decrease in revision cycles.

· Maintained transparent and efficient communication channels with department overseer and translation teams, resulting in a 10% reduction in project completion time and improved project coordination.

· Collaborated seamlessly with printers, streamlining the design-to-print process and reducing printing errors by 15%, which saved both time and production costs.

· Expertly prepared final files for printing, seamlessly converting formats and optimizing color profiles, ensuring 100% compliance with printing requirements and deadlines.

 

Community Work

Teaching and training life skills  to people of different ages 2008 to date

PROFESSIONAL SKILLS

Data Entry, Microsoft Office (Word, Excel, PowerPoint) and Google Suite (Docs, Sheets), Comfortable working with Microsoft Windows 10 and 11, Strong Typing Skill 35+ wpm, Transcription, Minute Taking, Multitasking, Strong Attention to Detail, Problem Solving, Adaptability, Professional Communication, Public Speaking, Organization and Time Management, Email Management, Email Marketing, Problem Solving, Calendar Management, Customer Relationship Management, Security Awareness, Multilingual Skills, Video Conferencing Tools, Web Research, Data Collection, Database Management and Technical Troubleshooting.