Joseph Nzeh

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Joseph Nzeh

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  • Preferred : utc +1
  • Expected : 500 USD/Month
  • Updated 7 months ago

Customer Support

  • Age : 21 Years Old
  • Gender : male
  • Educational Attainment :- Bachelors Degree
  • Availability :- 30 Hours/week
  • Experience :- 2 Years

JOSEPH NZEH

[email protected]

Objective
Dedicated and results-driven Customer Support Specialist with 2 years of experience providing exceptional customer service. Skilled in resolving inquiries, concerns, and issues promptly and effectively. Seeking to leverage my expertise to deliver outstanding support and enhance customer satisfaction in a dynamic organization.

Professional Summary
Highly motivated and personable Customer Support Specialist with a proven track record of delivering top-tier customer service. Proficient in handling customer inquiries, resolving issues, and maintaining positive client relationships. Strong communication, problem-solving, and technical skills make me an asset to any customer support team.

 

Skills
Customer Service:

– Phone and email support

– Live chat support

– Problem resolution

– Product knowledge

– Order tracking and processing

– CRM software proficiency

Communication:

– Excellent written and verbal communication

– Active listening

– Professional and empathetic demeanor

Technical Skills:

– Proficiency in MS Office (Word, Excel, Outlook)

– Familiarity with help desk software (e.g., Zendesk)

– Basic technical troubleshooting

– Data entry and reporting

Customer Relationship Management:

– Building and maintaining positive customer relationships

– Conflict resolution and de-escalation

– Handling customer feedback and complaints

Interpersonal:

– Team collaboration and cross-functional communication

– Time management and multitasking

– Attention to detail

– Adaptability and flexibility

Experience
August  2021 – August 2022
Jumia, Lagos, Nigeria – Customer Support

-Responded to customer inquiries via phone, email, and live chat, achieving a 95% customer satisfaction rating.
-Assisted customers with product information, order status, and technical support, ensuring their needs were met.
-Resolved complex issues and escalated concerns to the appropriate teams, collaborating with cross-functional departments to ensure swift resolutions.
-Maintained accurate records of customer interactions in the CRM system, facilitating efficient follow-up and support.
-Acted as a subject matter expert for product knowledge, providing in-depth training to new team members.
-Contributed to process improvements by sharing customer feedback and insights with the product development and quality assurance teams.
-Achieved a consistent 98% first-contact resolution rate, reducing the need for repeat interactions.

October 2022 – October 2023
Konga, Lagos, Nigeria – Customer Support Specialist

-Managed a high volume of customer inquiries through email, phone, and online chat, maintaining a response time under [5] minutes.
-Provided personalized solutions to customer issues, ensuring a positive customer experience.
-Assisted customers with product troubleshooting, order tracking, and warranty claims.
-Collaborated with the returns and exchange department to process customer returns efficiently.
-Conducted customer follow-up to ensure problem resolution and satisfaction.
-Consistently met and exceeded weekly and monthly performance targets for response time and customer satisfaction.

Education
September  2017 – July 2021
Babcock University, Ogun, Nigeria – B.Sc.(Hons) Business Administration

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