Damilene Smith

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Damilene Smith

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  • Preferred : GMT+2
  • Expected : 1500 USD/Month
  • Updated 2 months ago

Administration, customer service consultant

  • Age : 36 Years Old
  • Gender : Female
  • Educational Attainment :- Matric
  • Availability :- 40 Hours/week
  • Experience :- 10 Years

(May 2023 – Sept 2023)
People Powered Nursing
● Resolving Timesheets to be paid out
● Contacting Nurses for confirmation of attendance
● Systems used as point of contact- Bria (calling, Chatworx and Google
Voice for messages
● Worked on a system called Clipboard and OnCall Platform to confirm
scheduled nurses and shift times
● Used Whatsapp as point of contact for confirming all small agency staff
attendance and verifying a Timesheet before approval
● Excel export functions used as proof of confirmed and contacted nurses
during shift
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(Mar 2022 – May 2023)
Eezidental care
● Answering calls
● Scheduling appointments
● Collection of outstanding funds
● Confirming patient benefits
● Authorisation requests to medical aid
● Submitting daily claims
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(Sept 2021 – Jan 2022)
Amazon

● Assisting clients with inbound calls
● Dealing with Queries and complaints
● Assisting with missing or delayed packages
● Assisting customers cancel orders
● Helping customers with refunds and replacements on orders
Extra:
● Assistance with contacting sellers on behalf of a customer
● Helping customers resetting their account passwords
● Cancelling subscriptions
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