Chima Okeke

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Chima Okeke

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  • Preferred : UTC+2
  • Expected : 2000 USD/Month
  • Updated 5 months ago

Customer service associate

  • Age : 27 Years Old
  • Gender : Female
  • Educational Attainment :- Bachelor's degree
  • Availability :- 40 Hours/week
  • Experience :- 2 years, 7 months Years

Okeke Chima-ijeoma

City of Cape Town, Western Cape.

+27(0)834449447 | [email protected]

 

EDUCATION: Cape Peninsula University of Technology

Cape Peninsula University of Technology

Programme: BTECH. Quality (in progress)

Academic Standing: 96 %

Relevant Courses: Risk and Reliability Engineering, Quality Planning & Auditing, Lean Sigma, Statistical Quality Techniques,

Integrated Management Systems

Cape Peninsula University of Technology

Programme: National Diploma, Environmental Health (2021)

Academic Standing: 60 %

WORK EXPERIENCE

Amazon South Africa (Cape Town, Western Cape) June 2022 – Present

Customer Service Associate

• Managed high-value refunds up to $5k, resolving issues and enhancing customer satisfaction.

• Corresponded with customers via email, addressing concerns and providing effective resolutions.

• Successfully resolved overdraft fees and unknown charges, ensuring transparent communication.

• Scheduled and coordinated appointments for issue investigation and resolution.

• Streamlined return logistics for large-scale Amazon items, optimizing processes.

• Proactively managed delivery logistics, ensuring timely updates and package tracking.

• Maintained accurate and private account information, contributing to data integrity.

• Implemented proactive customer service strategies, resulting in improved customer feedback

Department of Health, South Africa (Jane Furse, Limpopo) Jan 2021-Dec 2021

Environmental Health Practitioner

• Conducted routine health and safety inspections, achieving a 95% compliance rate.

• Developed and implemented comprehensive health and safety policies, enhancing workplace safety.

• Led successful audits resulting in a 98% compliance rate with health and safety regulations.

• Monitored water quality, ensuring adherence to health standards.

• Investigated incidents and prepared detailed reports, contributing to informed decision-making.

• Managed waste practices and pest control, reducing instances of contamination by 20%.

• Conducted food control inspections, ensuring a 90% compliance rate with regulations.

• Provided on-site training, enhancing the proper use of personal protective equipment.

• Engaged in community training, increasing public awareness of health and safety practices.

• Participated as part of the COVID-19 response team, in Infection Prevention and Control and Disease Outbreak

CERTIFICATIONS

● Occupational Health and Safety Management Systems Auditing (ISO 45001:2018), 2023

● Fundamentals of Project Management, Google, 2023

● Excel Fundamentals – Formulas for Finance, Corporate Finance Institute, 2022

● HPCSA-Independent Practice Environmental Health Practitioner, 2021

 

KEY PERFORMANCE INDICATORS ACHIEVED (KPIs)

– Spearheaded successful HACCP implementation, resulting in a 90% compliance rate during health and safety audits.

– Led comprehensive risk assessments, identifying critical areas for improvement and mitigating potential hazards.

– Achieved a 95% adherence rate to health and safety protocols, ensuring a safe and compliant work environment.

– Maintained rigorous quality control standards, contributing to a 15% reduction in defects and customer complaints.

– Conducted thorough HSE audits, resulting in a 90% compliance rate with regulatory requirements.

– Orchestrated effective incident investigations, reducing incident recurrence by 20% and improving workplace safety.

– Provided exceptional customer success support, resolving 90% of customer concerns and enhancing satisfaction.

– Proactively managed logistical assistance, resulting in a 15% improvement in delivery efficiency and accuracy.

SKILLS

Language Skills Technical Skills

● English (Native proficiency) Microsoft Word, Excel, and Outlook

● French (Limited working proficiency) Project Management

● Zulu (Conversational proficiency) HACCP

● Xhosa (Native proficiency) Incident investigation

HSE Auditing

HSE Management systems

Tableau (Data Visualization)

Analytical Problem-Solving

Quantitative and Qualitative Analysis

Risk Assessment

Risk Management

Effective Report Writing and Presentation

REFERENCES

Ms Simamkele Ntshanga (Supervisor, Department of Health, South Africa)

Cell: 0794637563

Email: [email protected]

Ms Zahria Van Biene (Team Manager, Amazon South Africa)

Cell: 079 180 1106 (available after 12h00 pm)

Email: [email protected]

Mr Bathandwa Gocina (Former colleague, Department of Health)

Cell: 0787570853

Email: [email protected]

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