Hiring a Remote Customer Success Manager

About the job

Join Our Team as a Client Success Manager – Fully Remote!

Earning Potential: $1,200/month to $3,500+

Who We Are

We’re a high-performing marketing agency helping aesthetic clinics across the UK get more customers. We’re obsessed with results, and we expect our team to bring the same level of dedication.

What You’ll Do

-Serve as the main point of contact for 20–40 clients

-Onboard new clients quickly and seamlessly (speed is everything)

-Hold check-in calls to keep campaigns on track

-Proactively resolve issues before they become problems

-Upsell and recommend strategies to increase client ROI

-Maintain high client satisfaction while holding firm on standards

-Act as the bridge between clients and our internal team

What We’re Looking For

-2+ years of proven client management experience (preferably in digital marketing, sales, or hospitality)

-Strong persuasion & negotiation skills — you can confidently push back on bad ideas

-Clear, fast communication and rapport-building abilities

-Conflict resolution under pressure

-Highly responsive, organized, proactive

-Solid with tools like Google Sheets and CRM systems

-Based in a UK-adjacent timezone

-Full-time availability (Mon–Fri, 8 hrs/day)

Performance Expectations

-Sub 8% churn with clients under your management

-2+ upsells per month-Fast launches (under 7 days)

-Top-tier client satisfaction scores

Why Join Us?

-Remote-first, global team culture

-Growth-based compensation (earn more as we scale)

-Chance to directly impact the success of clinics changing people’s lives

-Work with a disciplined team that values speed, innovation, and results — but also knows how to celebrate wins

How to Apply Fill out our hiring form & send a short video introduction telling us why you’re the best fit. References and proof of past success required.

PS: We’re looking to find someone ASAP.

Hiring a Remote Customer Success Manager