Scaled Inc
Scaled Inc
Scaled Inc
About the job
Position Overview:
We’re looking for an energetic, highly organized, relation-ship driven Employee Success Champion (ESC) to join our expanding team of fully remote professionals. Our Success Champion team is the heartbeat of our organization-fully engaged, driven, collaborative, and committed to ensuring every Scaled Team employee thrives with us.
Scaled is a Staff Augmentation firm specializing in providing Tech Experts to Managed Service Providers in North America. The ESC will join our team of professionals in serving as a dedicated internal resource that provides guidance, and ongoing support to our full time Tech Team.
You will also be tasked with the facilitation of opportunities for professional growth, job satisfaction, community engagement and the overall success of each Tech Team member’s career journey.
If you are sincerely passionate about seeing people and teams achieve their highest potential- this role may be for you!
Our ESC Team works 3pm – 12am SAST, M-F NIGHT SHIFT
Key Responsibilities Include:
1.Technical Performance Management and Development of the Scaled Tech Team:
Collaborate with Tech Team members and Client Success Managers to set clear technical performance expectations and provide ongoing feedback.
Identify technical skill gaps, training needs, and career goals for individual employees, and assist in creating personalized development plans.
Conduct technical evaluations and regular check-ins to assess progress, address concerns, and coordinate technical support.
Coach Tech Team members regarding cultural differences and improved collaboration practices.
Collaborate with HR as needed for performance issues.
2.Employee Engagement and Retention:
Foster a positive work environment and culture within the Tech Team by organizing team-building activities, recognition programs, and events to promote employee engagement and morale.
Monitor Tech Team satisfaction and proactively address any concerns or issues to improve retention rates.
Act as a point of contact for Tech Team, addressing technical questions, concerns, and providing general support.
Collaborate with HR regarding at risk team members.
3.Technical Community Building and Knowledge Sharing:
Facilitate Pod interactions among Tech Team and Scaled community participation.
Facilitate technical knowledge sharing among Tech Team, encouraging collaboration, best practice sharing, and innovation.
Organize technical forums, brown bag sessions, within our online community to encourage learning and collaboration among the Tech Team.
Help promote opportunities for recognition among tech community and achievements.
Requirements:
Excellent verbal and written communication skills.
The ability to effectively communicate and collaborate with Technical and Non- Technical team members in a cross-cultural environment.
Demonstrated problem solving and conflict resolution abilities.
Understanding of HR policies.
Ability to multitask, prioritize, and manage time effectively.
Proficiency in using relevant technical tools, systems, and platforms.
Must have 1-3 years Employee Engagement, HR Support or related professional experience.
Direct Supervisor: Director of Team Member Services
Full Time Remote position: M-F, 3pm-12am SAST
Employee Success Champion
Technical talent is becoming more and more difficult to find and retain, which makes building and growing a profitable MSP a real challenge. Scaled was founded by MSP owners for the MSP industry to specifically address this issue. We provide highly experienced, hard working South African technical talent to MSP’s at a fair and predictable price.