Short-Term Rental Operations Lead – (HR36176)

Location: Remote

Salary Range: 1200 – 2000 USD/month

Work Schedule: Thursday – Monday, 10:00 AM – 7:00 PM (EST)

NOTE: INDEPENDENT CONTRACTOR POSITION

Company Overview:

Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and US-based businesses, connecting candidates from vibrant regions like Latin America, the Philippines, India, Pakistan, Bangladesh, and Africa with leading American companies. Sagan provides a high-performance remote work environment, ensuring access to world-class opportunities for top-tier professionals.

About the Company:

Sagan represents a U.S.-based hospitality operator managing a curated portfolio of design-forward short-term rental properties across multiple markets. The company takes a long-term, asset-focused approach to portfolio growth and emphasizes operational excellence, accountability, and proactive problem-solving.

Position Overview:

We are seeking a hands-on Short Term Rental Operations Lead to manage day-to-day operations across a growing portfolio of vacation rentals. This role blends guest experience, vendor coordination, and operational oversight, with a strong focus on execution and continuous improvement running the department. You will take ownership of property performance, ensuring smooth operations while identifying and implementing process enhancements over time.

Key Responsibilities:

Oversee daily operations across assigned properties, ensuring consistent execution and high guest satisfaction.
Manage guest communication across platforms, stepping in for escalations and complex situations requiring judgment.
Act as the primary escalation point for urgent in-stay issues, including occasional after-hours support for true emergencies.
Coordinate and manage vendors (cleaners, maintenance, etc.), ensuring quality and reliability.
Review turnover quality through checklists and documentation, maintaining high operational standards.
Maintain and update property listings across Airbnb, Vrbo, Booking.com, and direct booking channels.
Monitor and respond to guest reviews; identify trends and implement improvements to maintain high ratings.
Track and report on key performance metrics such as review scores, response times, and operational efficiency.
Identify inefficiencies and propose actionable improvements to systems, workflows, and SOPs.
Support listing updates and refreshes based on property changes or seasonality.

Qualifications:

4+ years of Short Term Rental property management experience with hands-on operational involvement.
Experience using property management systems such as Guesty, Hospitable, or Hostaway( Guesty is a plus).
Proven ability to manage guest escalations and make independent decisions under pressure.
Strong written English communication skills with a professional and empathetic tone.
Comfortable working EST hours with occasional off-hours responsiveness for urgent matters.
Highly organized, proactive, and solution-oriented.

Nice-to-Haves:

Experience managing multi-property portfolios.
Familiarity with tools like Slack, Notion, or ClickUp.
Exposure to dynamic pricing tools (PriceLabs, Wheelhouse).
Background in boutique or multi-unit hospitality operations.

Short-Term Rental Operations Lead – (HR36176)