Website Sagan Recruitment
Location: Remote (LATAM & South Africa preferred)
Base pay starts at $1,200/month and may be higher based on experience and performance. In addition, this role includes performance incentives and quarterly bonuses. Top performers can reach $2,500+ based on results.
Work Schedule: Monday to Friday, Shifts (CST): Candidates may indicate preference
7:00 a.m. – 3:30 p.m. CST
9:00 a.m. – 5:30 p.m. CST
2:00 p.m. – 10:30 p.m. CST
NOTE: INDEPENDENT CONTRACTOR POSITION
Company Overview:
Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and US-based businesses, connecting candidates from vibrant regions like Latin America, the Philippines, India, Pakistan, Bangladesh, and Africa with leading American companies. Sagan provides a high-performance remote work environment, ensuring access to world-class opportunities for top-tier professionals.
Position Overview:
We’re hiring personable and engaging Inbound Sales & Support Specialists who can hold smooth, natural conversations with customers and confidently guide calls toward a booked appointment and membership upsell. This is a conversion-focused inbound sales role, not a script-heavy customer service position. You’ll need to think on your feet, keep customers engaged, and move conversations toward a clear next step. You’ll handle inbound calls related to plumbing services, often from customers dealing with stressful home situations. Empathy, calm under pressure, and strong conversational flow are key to success. You’ll work closely with a U.S.-based team, maintain accurate CRM notes, and contribute to improving conversion rates through strong communication and follow-through.
Connected Work Environment:
We maintain an open video workspace where the entire team stays connected throughout the day. This allows spontaneous collaboration, real-time problem-solving, quick alignment, and a strong sense of team cohesion regardless of location.
Key Responsibilities:
Answer inbound calls with a warm, natural, conversational tone
Convert inquiries into booked appointments
Confidently upsell memberships and handle objections
De-escalate frustrated callers and guide conversations toward solutions
Keep CRM notes accurate and up to date
Resolve as much as possible without escalation
Support promotions and sales campaigns
Qualifications:
Excellent spoken English with strong phone presence (clear, natural, engaging)
Conversational sellers who can guide calls without rigid scripts
Comfortable handling objections and closing
Calm, empathetic communicator in high-stress customer situations
Organized, reliable, and consistent with follow-through
1–2 years in sales, customer support, or call-based roles (preferred)
Nice-to-Haves:
Experience in home services or appointment booking
ServiceTitan or similar CRM
Spanish proficiency
Inbound Sales & Support Specialist- (HR31959)
Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and US-based businesses, connecting candidates from vibrant regions like Latin America, the Philippines, India, Pakistan, Bangladesh, and Africa with leading American companies. Sagan provides a high-performance remote work environment, ensuring access to world-class opportunities for top-tier professionals.