Website Sagan Recruitment
Location: Remote – (Preference: Latin America for EST alignment)
Salary Range: 3500 – 5500+ USD/month (flexible based on level and scope)
Work Schedule: Monday – Friday, 8:00 AM to 5:00 PM (EST)
NOTE: INDEPENDENT CONTRACTOR POSITION
Company Overview:
Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and US-based businesses, connecting candidates from vibrant regions like Latin America, the Philippines, India, Pakistan, Bangladesh, and Africa with leading American companies. Sagan provides a high-performance remote work environment, ensuring access to world-class opportunities for top-tier professionals.
About the Company:
Sagan represents a fast-growing direct-to-consumer scalp health company focused on addressing the root causes of hair loss and thinning. The team is mission-driven and entering a pivotal growth phase, with a strong emphasis on innovation, customer experience, and long-term retention.
Position Overview:
We are seeking a data-driven Director of Retention to own and scale the customer lifecycle strategy end-to-end. This role is responsible for driving repeat purchases, improving subscription retention, and maximizing customer lifetime value. You will operate as both a strategist and hands-on leader, using data and experimentation to unlock growth opportunities across the customer journey.
Key Responsibilities:
Own and execute the end-to-end retention strategy across email, SMS, and subscription channels.
Design and optimize lifecycle flows, including welcome, post-purchase, replenishment, winback, and VIP programs.
Manage and improve subscription performance, including cancellation flows, retention offers, and reactivation campaigns.
Lead a structured testing roadmap using cohort analysis, holdouts, and performance tracking.
Partner cross-functionally with Creative, Analytics, and Acquisition teams to align messaging and insights.
Translate retention performance into clear, actionable reporting for executive leadership.
Qualifications:
6+ years of experience in CRM, lifecycle, or retention marketing.
2+ years in a leadership or team lead role within a DTC or consumer-focused company.
Proven track record of improving LTV, churn, and repeat purchase metrics.
Strong hands-on experience with email and SMS marketing platforms (e.g., Klaviyo, Postscript, Attentive, or similar).
Experience managing subscription platforms (Recharge or similar preferred).
Strong understanding of subscription economics and customer cohort analysis.
Nice-to-Haves:
Experience in subscription-based DTC eCommerce.
Background in leading or influencing creative strategy for lifecycle campaigns.
Familiarity with loyalty, referral, or community-led growth initiatives.
Director of Retention – (HR98201)
Position Overview: We are seeking a data-driven Director of Retention to own and scale the customer lifecycle strategy end-to-end. This role is responsible for driving repeat purchases, improving subscription retention, and maximizing customer lifetime value. You will operate as both a strategist and hands-on leader, using data and experimentation to unlock growth opportunities across the customer journey.