Director of Marketing & Client Success

About the job
Job Title:

Director of Marketing & Client Success

Position Type: Full-Time, Remote

Working Hours: EST

About Role

Our Client is a fast-growing organic lead generation company helping businesses drive sales through strategic posting in local Facebook groups. In less than a year, they’ve scaled to nearly 120 active clients.

For our client, we are seeking a dynamic, experienced, and hands-on Director of Marketing & Client Success to lead the charge in organic marketing, client satisfaction, and internal team growth. This is a pivotal role in our leadership team, responsible for driving scalable growth, building world-class systems, and elevating our client and marketing experience.

Key Responsibilities

Organic Marketing & Facebook Growth Strategy

Manage and scale 20+ Facebook accounts, driving organic lead generation and community engagement
Own the end-to-end Facebook Group strategy: growth, content, and performance
Develop, test, and execute organic growth tactics, staying current on platform updates and trends
Build social accounts from scratch into high-performing channels through compelling copy and visuals
Optimise group presence to drive inbound leads, group engagement, and client satisfaction

Content & Copy Leadership

Lead the direction of copywriting and content creation, ensuring alignment with client voice and marketing goals
Personally write and review high-performing content that speaks to local markets and generates leads
Oversee team-wide publishing efforts across Facebook Groups, providing quality assurance and strategic guidance
Guide content strategies across other social platforms as needed

Client Success & Relationship Management

Act as the primary point of contact for key clients – aligning on goals, reviewing performance, and addressing issues
Managing 40+ clients or accounts effectively at the same time.
Drive retention and satisfaction by proactively identifying challenges and delivering solutions
Lead onboarding and ensure every new client starts strong with clear expectations and great first impressions
Monitor group and campaign performance, sharing insights through strategic monthly reviews
Team Leadership & Development

Lead and inspire a high-performing team of 10+ marketing and client success professionals
Create a culture of accountability, creativity, and continuous improvement
Design incentive structures to reward performance and retain top talent
Set clear KPIs, monitor progress, and coach the team to hit performance targets
Performance Optimisation & Reporting

Analyse campaign data and group insights to make informed decisions
Continuously refine workflows and content strategies based on results
Ensure all team activities are aligned with the broader vision and growth goals

What Makes You a Perfect Fit

Organic Marketing Expert: 3+ years in organic marketing, ideally in Facebook Group engagement, with a proven ability to scale social communities and drive leads
Master Copywriter & Storyteller: You know how to create engaging, converting content that drives action
Client-First Leader: You build trust with clients, solve problems before they arise, and deliver results that exceed expectations
Team Builder & Motivator: You lead with empathy, set a high bar, and know how to build a culture that delivers
Execution-Oriented Strategist: You think big, act fast, and don’t mind rolling up your sleeves to get things done
Strong Communicator: Fluent in English with a professional, American tone in both written and verbal communications

What a Typical Day Looks Like

Review daily performance, content calendar, and team priorities
Conduct strategy calls and check-ins with clients to align on goals and ensure satisfaction
Dive into Facebook Group content, providing feedback or making edits to ensure impact and brand alignment
Lead a team meeting to review KPIs and identify improvement opportunities
Collaborate with paid media, creative, and operations teams to ensure cross-functional alignment
End the day reviewing strategic initiatives, planning growth experiments, or onboarding a new high-potential client

Interview Process

Initial Screening Call – Understand your background and fit
Video Interview – Dive deeper into strategy, leadership, and marketing knowledge
Final Interview – Meet with leadership for alignment
Background Check – Reference and past employment verification

Apply Now!

If you’re a seasoned marketing leader with a passion for organic growth, client success, and building something extraordinary from the ground up, we want to hear from you.

Director of Marketing & Client Success