Student Success Manager

About the job
Student Success Manager
Location: Remote
Company: GO! Coaching
Employment Type: Full-Time

About GO! Coaching
GO! Coaching empowers Loan Officers to grow their mortgage businesses through high-impact coaching programs that blend traditional sales strategies with modern execution. We’re results-obsessed and deeply committed to helping our students take control of their careers, grow their income, and become top performers in their market.
Our culture is built on accountability, ownership, and transformation. If you’re driven, direct, and passionate about helping others win—this role is for you.

About the Role
We’re looking for a high-energy, results-driven Student Success Manager (SSM) to guide our coaching students through their growth journey. This isn’t your typical support role—it’s a pseudo-sales + accountability position focused on ensuring students stay committed, engaged, and aligned with the goals they set when they joined.
Your mission: keep students plugged in, eliminate excuses, and challenge disengagement. You’ll combine coaching, tough love, and re-enrollment strategies to help students own their success and prevent churn.

What You’ll Do

Onboarding & Orientation
Lead dynamic group onboarding sessions for new students.
Set clear expectations, goals, and accountability structures from day one.
Build initial momentum by establishing a success-oriented mindset.
Student Engagement & Accountability
Conduct live 1:1 calls with each student at least every 3 weeks.
Challenge excuses and eliminate hesitation or limiting beliefs.
Reaffirm commitments, enforce accountability, and keep students emotionally and tactically engaged.
Offer personalized guidance while holding a high standard—never coddling, always coaching.
Portfolio Management & Retention
Manage a portfolio of students through the full lifecycle of the program.
Track student progress, proactively address obstacles, and drive long-term retention.
Master the art of re-enrollment—reselling students on their own vision and the power of follow-through.
Collaborate with internal teams to align support and coaching delivery.
Drive Student Outcomes
Maintain and improve key metrics:
Student engagement rate
Student attrition rate
Satisfaction scores & testimonials
Referrals & community activity
Community Building
Foster a positive student community through events, forums, and active participation.
Address any student or group concerns with speed, confidence, and resolution-oriented leadership.

What You Bring
Proven experience in sales, coaching, customer success, or account management
Excellent verbal communication and relationship-building skills
Confidence to challenge and confront students while staying empathetic and empowering
High personal discipline and organization—you’ll manage dozens of students without missing a beat
A genuine passion for growth, business coaching, and personal development
Bonus Points For
Experience in mortgage, real estate, or coaching industries
Familiarity with CRM tools, Zoom, Slack, and task management platforms
Background in performance psychology or behavioral coaching
Why Join Us
Mission-driven team committed to real results
Remote flexibility with high autonomy and ownership
Culture of excellence, accountability, and transformation
Direct access to leaders and a chance to shape a fast-growing company

Student Success Manager