Influx
Influx
About the job
About Influx
Influx provides customer service for brands and tech companies on demand, 24/7, every day of the year (including holidays). To achieve this, our operation consists of agents and managers working around the globe to achieve the company’s objectives.
We are looking for sales agents from South Africa to join our growing team.
If you’re a curious, self-starter, and problem solver, we’re interested in hearing from you!
Responsibilities
Responsibilities include, but are not limited to:
Providing a high level of customer service to customers via inbound calls and emails
Maintaining and nurturing relationships with existing customers to ensure satisfaction and identify opportunities for upselling/cross-selling.
Proactive Sales, both to new and existing customers
Presenting and demonstrating our products/services to prospective clients.
Handling objections
Meeting or exceeding sales targets and performance goals.
Ability to troubleshoot and communicate across multiple platforms
Constantly evaluate customer experience and make suggestions to improve customer engagement/satisfaction
Meet or exceed KPIs such as response time and customer satisfaction scores
Thoroughly research and reply to requests with a high sense of urgency and professionalism
Benefits
Performance-based incentive
100% remote work
An international and diverse work atmosphere, working with different cultures
About you?
Your communication style is clear and concise, and you’re able to express good empathy and tone across both verbal and nonverbal communication
You have experience handling both inbound and outbound calls
You have a knack for de-escalating for de-escalating hot interactions and escalations
Passion for helping others
Passion for learning and self-improvement
Committed to working in a full-time position
Someone who works with minimal supervision while still achieving or exceeding the targets set
Someone who is solution-driven while practicing self-directed learning
Internet and Device Requirements:
Internet Speed of 50-55 Mbps / Upload Speed – 50-55 Mbps
System: Windows 10 or more. 32-bit operating system.
Laptop (you will be required to bring Your Own Device ), No Chromebook, Linux OS, or Desktop)
8GB RAM or more
Processors – Intel Core i5 or up.
Wired headset
Quiet working environment
Sales Agent
Influx delivers brand-first service experiences from startup to scale. Founded in 2013, we’re bringing ‘ondemand’ to customer support. Our follow-the-sun model means you get consistent, high-qualitycoverage in any timezone.