Client Success Representative

About the job
We’re working with a U.S.-based tech company seeking a top-tier Client Success Representative who can deliver exceptional support over both email and phone.

If you’re an excellent communicator who can confidently represent a brand, handle pressure, and solve problems with empathy and precision this could be your next big role.

Perks & Benefits
Paid in USD every 15th & 30th of the month
️Up to 14 days of Paid Time Off per year
Paid Holidays (Flexibility of Holidays depending on place of residency)
100% remote work from anywhere
Work closely with U.S.-based founders and teams

What You’ll Do
Deliver excellent support via email and phone with clarity, empathy, and professionalism
Manage a high-volume support inbox and ensure timely ticket resolution
Communicate product knowledge and troubleshoot basic customer issues
Coordinate with internal teams to escalate and resolve concerns
Help maintain customer satisfaction and loyalty through thoughtful, effective interactions

Who You Are
Native or near-native English speaker
4+ years of experience in customer-facing support or success roles
Confident, calm, and highly articulate on the phone and over email
Able to navigate fast-paced environments while delivering consistent quality
Organized, detail-oriented, and comfortable with CRM and support tools
A customer advocate passionate about creating positive experiences

How to Apply
Submit your updated resume
Record a 1-2 minute Loom video introducing yourself and simulating a customer interaction (e.g., handling a common product question or support concern)
Bonus: Candidates who submit EF SET English Certificate will be prioritized

This role is ideal for someone who brings maturity, polish, and voice confidence to every customer conversation and who thrives on making people feel heard and cared for.

Client Success Representative