Website Elevaire Hires
Job Description
Supported the sales team by recovering lost sales opportunities, managing inbound customer inquiries, and ensuring accurate CRM records. Assisted with lead qualification, appointment scheduling, customer follow-ups, and sales administration to improve conversion rates and enhance the customer experience.
Key Responsibilities
Managed inbound and outbound customer communications via phone, website chat, email, and social media platforms.
Followed up on lost quotes, stale leads, and unresponsive prospects to recover sales opportunities.
Qualified leads and scheduled appointments in line with company procedures.
Maintained accurate customer records, notes, and follow-up activities in the CRM system.
Responded promptly to customer inquiries through website chat and messaging platforms.
Confirmed customer bookings and verified job details to ensure service readiness.
Coordinated with sales and operations teams to ensure smooth handovers and customer satisfaction.
Monitored lead sources, tracked sales activities, and prepared end-of-day performance reports.
Ensured all customer interactions were properly documented and escalated complex issues when necessary.
Consistently met daily activity targets while delivering excellent customer service and supporting revenue growth.
Sales Support Specialist
About Elevaire At Elevaire, we believe that the right support can transform both your business and your life. We are not just an outsourcing company—we are builders of reliable, high-performing support systems designed to help you operate at your best. Our mission is simple: to connect US businesses and families with exceptional talent from South Africa. Through our carefully curated network of Executive Assistants, Customer Service Representatives, Cold Callers, and au pairs, we provide dependable support that allows our clients to save time, reduce overwhelm, and focus on what truly matters. What sets us apart is our commitment to quality and intentional matching. We don’t believe in one-size-fits-all solutions. Instead, we take the time to understand your unique needs, workflows, and goals—ensuring that every placement feels like a natural extension of your team or household. Our professionals are more than just skilled—they are reliable, proactive, and aligned with the level of excellence our clients expect. With strong English communication skills, cultural compatibility, and a dedication to delivering results, our talent integrates seamlessly into your day-to-day operations. Whether it’s streamlining your business processes, improving customer experience, generating leads, or supporting your home with trusted childcare, Elevaire is here to provide the support system behind your success. We are driven by a belief that success is not about doing everything yourself—it’s about having the right people in the right roles. And at Elevaire, we make that possible.