Client Success Manager (Remote – Full Time)

About the job
Client Success Manager (Remote)

$4k/month USD | Full-Time | Fast-Growth Business Consulting Agency

Hiring Timeline: IMMEDIATE. If you are the right fit, you will be onboarded within the same week of your offer letter.

🧠 TL;DR (You’ll Like This If…):

You’re the type of person who can step into a business and immediately bring order to chaos.

You don’t just manage tasks. You drive outcomes.

You don’t wait to be told what’s broken. You spot it, fix it, and let leadership know it’s handled.

You’ve likely said things like:

“Why is this still manual?”
“Why didn’t we see this problem coming?”
“Let’s solve it once and never deal with it again.”

If that’s you, we want you as our first full-time Client Success Manager.

You will own this role fully. We are looking for a future head of client success. Not just a simple “CSM”. This will be a lot of responsibility and there is little for error.

If you’re looking for a cushy remote job with tons of flexibility, this isn’t it. We are a startup that will become an industry leader within the next year. Our team is aligned with the mission and gives 110% every day.

About Us:

We’re a fast-scaling consulting agency helping recruiting and staffing firms land more high-ticket clients using outbound.

We’ve already cracked product-market fit. We’ve got lead flow. We’ve got sales. Now we’re solving for scale, and that starts with you.

Our founder is currently the bottleneck in client delivery.

You’re here to fix that, forever.

🎯 Your Mission:

Take full ownership of the post-sale client journey from kickoff to retention and make sure our high-paying clients feel supported, led, and impressed.

You are not a glorified account manager.

You are the person who makes sure everything runs smooth, fires get handled, and nothing touches the founder unless absolutely necessary.

You’re the person clients will trust more than the founder

You own client success.

Key Responsibilities:

🧩 Onboarding & Setup

Lead smooth, confident onboarding calls. Set expectations, gather assets, and outline timelines
Ensure every client leaves kickoff clear, confident, and excited

📡 Client Communication

Own all client communication across Slack, email, updates, and weekly reports
Proactively check in, pre-handle concerns, and surface issues before clients complain
Daily communication with all clients through Slack. Weekly Zoom calls.
Project management, ensuring timelines of projects are met and that service quality is good before it goes out.

🔥 Retention & Relationship Management

Be the early warning system. Catch red flags in results or client sentiment before they become churn
Manage expectations and hold clients accountable to their role in success
Act as the emotional filter between the delivery team and the client. Protect both sides

🧱 Internal Coordination

Be the translator between client needs and delivery team execution
Coordinate with our marketing manager, tech automation lead, and VA team
Ensure every piece is moving on time without needing reminders or founder babysitting

⚙️ Systemization & Efficiency

Create and refine SOPs, templates, onboarding flows, and check-in systems
Push for clarity: “Who owns this? What’s the deadline? What’s the definition of done?”
Constantly improve processes to reduce back-and-forth, speed up delivery, and boost perceived value

What You Bring to the Table:

Extreme ownership mindset. You don’t need direction, you need outcomes
Hyper-organization. You create clarity for everyone around you. You will be working with our delivery team to make sure deadlines are hit.
Assertive communication. You speak with confidence and authority but know how to read tone and emotion
Anticipation over reaction. You solve problems before they escalate
B2B client-facing experience, preferably in an agency, consulting, or marketing environment
Experience managing 15 to 25 clients simultaneously without dropping balls
Strong written and spoken English. Bonus if you’re great at async comms (Loom, Slack, ClickUp, Notion)

Traits We Love:

You think in systems, not just tasks
You feel personally responsible for client happiness
You can lead a client without being bossy. You can be assertive and heavily push back on to clients. They need an equal partner, not a pushover.
You thrive in fast-moving environments with high standards
You’re a natural project manager but also deeply empathetic
You care about protecting a founder’s time as if it were your own

❌ Don’t Apply If:

You wait for direction instead of taking initiative
You need to be micromanaged
You avoid difficult conversations
You’ve never managed clients at scale
You’re looking to “do tasks” instead of owning results

💰 Compensation + Perks:

$4K per month USD starting. Potential to make $6k to $8k per month USD as you advance into Head of Delivery role. Timeline for this will be 12 months.
Remote and async-flexible
1:1 mentorship from a founder with elite sales and ops systems

🎯 How to Apply:

Answer all of the questions with our video interview process. If you are approved, our founder will reach out to setup an initial interview.

After this there will be a short test project and potentially a 2nd interview depending on how things go.

You will be onboarded within 48-72 hours of the hiring decision being made.

Client Success Manager (Remote – Full Time)