BuiltByBit
BuiltByBit
BuiltByBit
About Us:
BuiltByBit is a gaming marketplace where creators, many of them teenage entrepreneurs, sell digital assets for games such as Roblox, Minecraft, and Fortnite. As our platform grows, we’re looking for a full-time Customer Support Specialist to help our users and keep the marketplace fair and safe. If you care about gaming communities and creating a positive online environment, we want to hear from you.
Why Us
Flexible schedule. BuiltByBit is fully remote. You schedule 32 hours a week based on what works for you, and you can work the rest of your hours whenever.
Compensation package. Everyone starts at $7/hour USD and can move up to $8/hour within a few months as you complete additional training. We provide both annual and personal leave to all team members.
Supportive culture. We want every team member to succeed, and the team is always ready to help you learn and grow.
What You’ll Do
This is a full-time position (40 hours/week) that involves:
Customer support: Respond to and resolve user questions and issues through support tickets.
Content moderation: Review user-submitted resources, such as plugins and 3D models, to make sure they follow our platform guidelines.
Dispute resolution: Mediate conflicts between buyers and creators about transactions, content quality and fulfillment.
Reviewing reports: Investigate and act on reports such as DMCA claims, fraud and impersonation, in line with our policies.
What the Job is Like
Work is remote and asynchronous. You set your own weekly schedule, share it with us in advance, and stick to it week to week. All working time is tracked.
Disputes, DMCA claims, and reports rarely have obvious answers. You’ll read our policies, weigh the evidence, make a call, and know when to ask for help.
Nearly all communication with users and teammates happens in text.
What We’re Looking For
- Reliability: you do what you say you’ll do and manage your own time without reminders.
- Honesty: about your time, your work and your mistakes.
- Clear written English, with a professional and empathetic tone.
- Calm under pressure: you can de-escalate a frustrated user in writing.
- Attention to detail in every part of your work.
- People from a wide range of backgrounds have been successful in this role. What matters most is your mindset.
Nice to Have
- Customer support experience, especially with a ticketing system
- A basic understanding of code, enough to audit a product (you won’t need to write code)
- Content moderation or community management experience
- Experience using Discord for community engagement
- Knowledge of the games we support
- Involvement in marketplaces or creator communities (modding, art, etc.)
- Enjoying digging into evidence and details to reach a decision
How To Apply
The application includes:
- Sending us a message on this platform to let us know you’re interested
- Filling out your availability, familiarity with certain games, and providing a cover letter on our portal (https://hiring.builtbybit.com/jobs/customer-support)
Applicants who pass the first round will be invited to complete a short personality assessment and three sample support tickets. Final candidates will be invited to a structured interview with members of the
BuiltByBit team.
Gaming Marketplace Customer Support Specialist
BuiltByBit is a gaming marketplace where creators, many of them teenage entrepreneurs, sell digital assets for games such as Roblox, Minecraft, and Fortnite. As our platform grows, we're looking for a full-time Customer Support Specialist to help our users and keep the marketplace fair and safe. If you care about gaming communities and creating a positive online environment, we want to hear from you.