Website Wandr North
Job type: Full time
Location: Remote, South Africa
Base Pay: $2,000 USD/month
Bonuses: Up to $1,000/month
⚠️ Instructions on how to apply at end of job posting
You’re good with clients. Do you actually get to fix the numbers, or just be the messenger?
Most account roles work the same way. A client asks why leads got expensive. You forward it to the ads person, wait, and pass the answer back. You carry the pressure but make none of the calls. Do that for a few years and you get good at keeping clients calm, but not at moving their results.
This role is the opposite. You own your clients’ results, and you have a real say in how they perform. You work with our media buyer and scriptwriter to improve our side. You coach the client on theirs.
You’ll learn the frameworks we use to diagnose a funnel from first ad to closed deal. And you’ll get direct coaching from the owner of Wandr North until reading the numbers and knowing the next move is instinct.
What you own
- Strategy from day one. Run the kickoff call. Shape the client’s offer, target customer, and ad angles with them. Then brief our scriptwriter so the scripts land.
- The relationship. Lead regular sync calls on video and own the client’s Slack channel. Answer fast, set expectations, and put out fires before they spread.
- The results. Every week, diagnose each client’s numbers: cost per lead, booked appointments, show rate, close rate, CAC, and ROAS. Don’t just report them. Help the client understand what they mean and what comes next.
- Performance. Find the bottleneck. If it’s on our side, fix it with the media buyer and scriptwriter. If it’s on the client’s side, hold them accountable and show them how to improve: faster follow-up, fewer missed calls, or a tighter sales process.
- Retention and growth. When a client needs more from us, you see it first.
Who you are
You’re warm on camera and sharp with a spreadsheet. When an owner says “the leads are garbage,” you stay calm. You pull up the numbers and show them what’s really happening, without making them feel stupid. You can tell a client no, politely, and mean it. When results slip, you ask “what can I do about this?” not “whose fault is this?”
You also need:
- Excellent spoken and written English. You’ll talk to US business owners every day.
- Real experience working with business or marketing numbers. You know the difference between cost per lead and cost to acquire a customer, and why both matter.
- Full-time availability, Monday to Friday, 9am to 5pm US Eastern.
- A quiet workspace with good lighting, camera, and audio, plus reliable internet with a backup for outages.
You’ll stand out if
- You’ve run or analyzed Meta ad campaigns yourself.
- You’ve diagnosed a funnel and moved a number: lower cost per lead, higher show rate, lower acquisition cost.
- You’ve shaped offers or ad angles, or worked closely with copywriters.
- You’ve worked agency side, in account management, or in sales with small business owners.
👉 Apply for the Client Success Manager role here
Client Success Manager (CSM) | Meta Ads Agency | Remote, US Eastern Hours
Wandr North runs Meta video ads for high-ticket service businesses: HVAC, garage doors, remodelers, landscapers, painters, and more. Our campaigns have generated millions in revenue for our clients. One came to us months from bankruptcy and then had their biggest month ever. The work matters beyond the ad account. Most of our clients are owner-operated, so every dollar of ad spend is their own money. When a campaign works, the owner gets closer to their goals and hires more people. And more customers get a real solution to a real problem. We care about our clients enough to tell them hard truths, because that's what gets results. And we think in frameworks. If you've read $100M Offers or Sell Like Crazy, you'll fit in.