Client Success Coordinator

About the job
About the client:

Our client is a patient-focused healthcare and wellness provider dedicated to delivering holistic, compassionate care. The organization emphasizes consistent communication, empathy, and proactive support to help patients achieve their long-term health goals. Their mission is to provide a seamless and supportive experience at every stage of the wellness journey — building trust and strong relationships with each individual they serve.

About the role:

We’re looking for a Client Success Coordinator who will serve as the main point of contact for patients, ensuring they feel supported, heard, and valued throughout their care journey. This role requires a warm, professional communicator who enjoys connecting with people and maintaining strong relationships.

The Client Success Coordinator will be responsible for conducting weekly check-ins with patients, tracking their progress, and assisting the internal team with administrative or client-related tasks during downtime. This is a client-facing role, ideally suited for candidates based in South Africa, given the communication style and alignment with US time zones.

What you’ll be doing:

Call patients weekly to check in, assess progress, and document feedback
Provide empathetic, professional communication and ensure every patient feels cared for and supported
Maintain accurate records of patient updates and share summaries with the internal care team
Assist with administrative and coordination tasks when not on calls
Follow up on patient inquiries, scheduling needs, or support requests
Contribute to improving client engagement and retention by identifying opportunities for a better patient experience
Represent the organization with professionalism, compassion, and reliability

Who are we looking for?

2–4 years of experience in customer success, client relations, or patient support roles
Exceptional spoken and written English communication skills
Empathetic and people-oriented, with strong listening and follow-up abilities
Comfortable handling phone-based and remote communication
Organized, detail-oriented, and reliable in completing assigned tasks
Experience working in healthcare, wellness, or service-oriented environments is preferred
Excellent communication and organization skills
Proven ability to work independently in a remote setup
Experience working with US-based teams or clients is preferred

Position: Client Success Coordinator

Remote Status: Fully Remote

Preferred Location: South Africa

Working Hours: 9 am to 6 pm EST

Holidays: US Federal Holidays

Salary: USD 1500-1800 per month

Client Success Coordinator