Customer Service Associate – Swedish Speaking

Customer Service Associate – Swedish Speaking

Website Amazon

  • Contract
  • Full Time
  • To be discussed
  • This position has been filled

Website Amazon

  • Contract
  • Full Time
  • To be discussed
  • This position has been filled

Website Amazon

About the job

Work from home with Amazon Customer Service!

Role: Swedish Speaking Associate

Job Type: Permanent Contract

Pay Rate: R 67.35 per hour

Location: Work from home in South Africa

Language Premium: R 50.00 per hour

Start date: October 2023

Our mission at Amazon is to be Earth’s most customer-centric company, and our award-winning Customer Service team is a key part of achieving that goal. Doing our best for our customers is where we get our energy, and that’s why you’ll find we approach things differently here. You won’t be asked to read from a script or learn dialogue by heart. Instead, we’ll provide you with the training you need to problem-solve for our customers. You’ll bring your unique personality to every customer conversation and deliver the exceptional support experience our customers love.

What will you do as a Customer Service Associate?

As an Amazon Customer Service Associate, you have a very clear purpose: to prevent issues, solve queries, and delight our customers. You’ll be the first point of contact for our Swedish customers by answering their requests through phone, chat, and/or email – this includes everything from order and product questions to payment matters and website guidance. Our Customer Service Associates use a variety of tools to navigate, research, and review solutions and communicate effectively with customers.

What are your hours?

This role requires working variable hours to match when customers need us most. You will work overnight/day /late shifts, and your work week is a minimum of 40 hours, for example, 4x10hrs or 5x8hrs. In order to match our customer demand, we schedule based on a variety of different shift patterns operating within 24 hours, Sunday to Monday. You will receive your work schedule at least 2 weeks in advance, and your shifts may change every couple of weeks. You may be required to work on national holidays and will be compensated accordingly. You will learn more about your exact schedule closer to your start date.

Basic Qualifications

What qualifications do we need from you?

  • Minimum age: 18 years old
  • Have the right to work in South Africa
  • Strong communication skills in Swedish and English (both written and oral fluency)
  • We require candidates to have completed an NQF Level 4 qualification or a Grade 12 qualification or higher.
  • 1+ years’ experience in an inbound Customer Service associate role, in a BPO or a contact center supporting phone calls.
  • Experience working with a computer
  • The availability to work varying shifts from Monday to Sunday, operating within 24 hours
  • Willingness and ability to work in rotating shifts (i.e., early, late, overnight, weekend, and overtime as required)
  • You’ll need a quiet, distraction-free workspace (dedicated office space with a desk and chair)
  • From a technical perspective, a minimum of 10Mbps and upload speed of 20Mbps (ADSL/LTE/WIFI/AirFiber) lines are not eligible for this role. Please make sure the address on your statement matches the address on your profile where you will be staying and working from.

What strengths will you bring?

  • Hard-working, articulate, and detail-oriented
  • Friendly and customer-focused in every situation
  • Ability to learn quickly and embrace change
  • Comfortable multi-tasking in a high-energy environment.

What benefits will you receive?

Additionally, We Offer a Number Of Benefits, Including

You’ll receive training and be provided with a complete equipment package when you join.

  • Medical insurance
  • Pension plan
  • Internet allowance
  • Amazon employee discount
  • Expert training and ongoing opportunities to learn more and develop your skills

If this role sounds like it’s for you, then click on the link below to start the application process!

You’ll need to allow 3 hours to complete the full application, including assessments that will evaluate your suitability for the role. We recommend using a laptop/desktop computer in order to get the best experience. You will have the option to save your application between each stage of the application process and return to it if necessary, but we strongly advise you to complete the process in one sitting where possible.

If successful, we will contact you about the next steps!

Amazon is an equal opportunity employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion for discovering, inventing, simplifying, and building.

Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use, and transfer the personal data of our candidates.

Customer Service Associate – Swedish Speaking

Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company and the spirit and heart of a small one.
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