HireSA
HireSA
Company: Multi-location residential painting franchise (US based – PA, TN, FL)
Compensation: $1,500 – $2,500/month USD, based on experience
Type: Full-time, remote
About the Company
A fast-growing residential painting franchise group with 5 locations across Pennsylvania, Tennessee, and Florida. Doing roughly $4M+ in annual revenue, fully virtual team, no storefronts, 10-14 field crew members per market.
The Role:
Own the customer experience from the moment a project is sold through final completion. The owner is hands-off on this side of the business by design, this hire needs to run it independently.
Key Responsibilities:
-Manage proactive customer communication across all 5 locations from contract to project completion
-Own the online review process, drive 5-star Google reviews at scale (a top priority, currently underperforming)
-Track customer satisfaction and flag issues before they escalate into complaints or disputes
-Coordinate between sales and production teams so customers stay informed at every stage
-Bring proven systems and best practices from a prior customer experience role, this is not an entry-level or trained-from-scratch position
-Run weekly scheduling/marketing meetings with the team
-Eventually work independently across a team of 10-14 W-2 field staff per market, with light initial ramp-up support from the owner
Requirements:
-3+ years in customer success, client experience, or a similar customer-facing role
-Prior experience managing a team or running an office
-Excellent spoken and written English, strong phone presence
-CRM experience required
-Service-industry background strongly preferred (roofing and HVAC are the closest parallels; general contracting/home services also considered)
-Comfortable in a fast-paced, high-accountability, low-supervision environment
Culture Fit
The owner is direct, moves fast, and expects results without hand-holding, if you’re doing the job well, you won’t hear from him much. First two weeks include close, hands-on onboarding directly with the owner; after that, the role runs independently. Good fit for someone who wants ownership and can handle a demanding, no-excuses environment in exchange for strong pay.
Customer Success Manager
A fast-growing residential painting franchise group with 5 locations across Pennsylvania, Tennessee, and Florida. Doing roughly $4M+ in annual revenue, fully virtual team, no storefronts, 10-14 field crew members per market.