Website Content Manager

About the job

We are hiring a Website Content Manager to support a field-service and workflow SaaS platform serving service-based businesses.

This is a full-time remote role in a fast-paced, product-driven SaaS environment. The ideal candidate is technically sharp, detail-oriented, calm under pressure, and highly professional, with hands-on experience supporting web-based applications and building + troubleshooting websites using no-code / low-code website builders (e.g., WordPress, Webflow, GoHighLevel websites).

Important: Please Read Before Applying:

This role requires website experience using website builders.

If you have only done CRM/admin support and have not worked with websites (pages, domains, DNS, publishing, forms, tracking, basic troubleshooting), you will not be a fit.

You do not need to code a site from scratch, but you must understand how websites work and be able to support customers confidently using builders like WordPress/Webflow/GoHighLevel.

Key Responsibilities

Learn the platform thoroughly, including features, workflows, integrations, and limitations
Support customers via email, chat, or ticketing systems with onboarding, setup, and daily usage
Guide users through: Account setup and configuration, User permissions and access
pipelines, forms, dashboards, and workflows

Website Support (Must-Have)

Support customers with website-related setup and troubleshooting using builders such as: GoHighLevel websites, WordPress or Webflow
Troubleshoot common website issues, including: Domain connection,publishing errors, broken pages and mobile responsiveness.
GoHighLevel-Specific Support: CRM setup and configuration, automations, triggers, pipelines, calendars and API-related issues.

Required Qualifications (Non-Negotiable)

2+ years hands-on experience with GoHighLevel (non-negotiable)
2+ years hands-on website experience using builders such as WordPress, Webflow, GoHighLevel websites/funnels (non-negotiable)
2+ years of experience in technical customer support OR supporting SaaS/web-based platforms
Ability to explain technical concepts clearly to non-technical users
Strong written and verbal communication skills in English
Excellent problem-solving and critical-thinking ability
Strong understanding of:

a)Websites + landing pages + forms (how they work, how they break)
b)Basic domain/DNS concepts (connecting domains, common errors)
c)Automations, workflows, and troubleshooting

Required Skills & Tools

Strong proficiency with web-based software and dashboards
Ability to learn new systems quickly and troubleshoot independently
Excellent organization, prioritization, and time-management skills
Clear, structured written communication
High emotional intelligence and customer-focused mindset
Ability to document issues, steps, and resolutions accurately

Schedule & Pay

Full-time position; Monday–Friday 9:00am – 5:00pm PST
Fully remote role
Must work U.S. business hours
Competitive monthly pay: R18 000 – R21 500 (based on experience and skill)
Performance-based growth opportunities

System Requirements

Stable internet connection (minimum 20 Mbps)
Computer with 2.4 GHz processor or higher
Minimum 8 GB RAM
Windows 10+ or macOS
Headset with microphone

Website Content Manager