Yvette Hassin

Virtual Assistant

Key Skills Experience

Analytical skills Business Management January 2022—March 2023.

GSU- Virtual Assistant- Client Intake Specialist/ Client Service Director

Budgeting Time Management • Screening Leads for Family Law and Social Disability that contact the Law Firm to identify potential new

clients (PNCs)- Pre-qualifying leads, explaining the Firm’s process.

Building relationships Customer Relationship • Scheduling initial consultations using the Law Firm’s calendar and/

or availability of the Partners and Attorney’s. Initiates Pre-

Leadership Development Management CRM Engagement Glidepath to Pre-Condition PNCs for Engagement-

Call, logistical emails, and text reminders to scheduled PNCs.

Calling clients and Customer

Orientation • Capturing the information in the CRM system Clio Grow and Clio Manage, Lead Tracker spreadsheet, and emailing confirmation to the PNCs.

Retail New Business Development • Following up with the PNCs, track leads qualified, consultations

scheduled, and reporting notes on the assigned metrics,

Good planning and organizational

skills • Marketing- creating social media profiles for the Partners and

Attorneys, through Avvo, Justia and HG.org. Using Mailchimp for

SAP, Diligence Excellent communication marketing campaigns.

• Capture New File information, add it to the Firms Sharefile/Sharepoint

Interpersonal skills • Preparing complaint documents and filing the complaint on the Court District website, for cases in Indiana, Florida, Illinois USA

Ability to manage multiple tasks.

ECF Hyperlink

US Court District Filing • Pulling Electronic Filing notices (ECF) from the US District Courts websites to prepare the Court Briefing.