Customer Service Consultant
CAREER OBJECTIVE I am detail-oriented with a strong work ethic, problem-solving, communication, interpersonal, and teamwork skills. I am fluent in English, Xhosa, and Zulu. I am a self-motivated person, who seeks a challenge. My key strength is my ability to solve problems, perform well under pressure, and carry out the instructions requested. I am a diligent worker and quite flexible as far as my career is concerned.
CORE COMPETENCIES AND SKILLS
High organized, dedicated with a positive attitude, a strong sense of
Resourceful, skilled, and analyzing
And Solving problems with good written, motivation, and presentation skills
Able to work under pressure situations with the ability to meet deadline schedules.
- Business Acumen
- Business Writing
- Customer service
- Data Analysis and Problem Solving
- Work Prioritization
matric certificate at forest high school
Subjects Completed: Mathematics, Business Economics, Accounting, Typing, Afrikaans, English
BCOM in Industrial and Organizational Psychology at UNISA
Business Exclusive Desk at CELL C
Provide world-class support to Cell C’s Business/Corporate customer base (Corporate, Government, SME, and SOHO) as well as Cell C Exclusive (VIP) clients.
To ensure the quality of service reflects being customer-obsessed, delivering phenomenal customer experience which totally exceeds customers’ expectations.
To utilize the CRM system accurately and to ensure all queries are answered effectively and if unable to resolve the query refer to the appropriate department.
B2B Consultant will perform all after-sales support-related requests from business and corporate clients directly as well as requests from Internal Clients