vanessa kubheka

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vanessa kubheka

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  • Preferred : johannesburg
  • Expected : 500 USD/Month
  • Updated 5 months ago

Customer Service Consultant

  • Age : 38 Years Old
  • Gender : female
  • Educational Attainment :- Industrial and Organizational Psychology
  • Availability :- 40 Hours/week
  • Experience :- 10 Years

CAREER OBJECTIVE I am detail-oriented with a strong work ethic, problem-solving, communication, interpersonal, and teamwork skills. I am fluent in English, Xhosa, and Zulu. I am a self-motivated person, who seeks a challenge. My key strength is my ability to solve problems, perform well under pressure, and carry out the instructions requested. I am a diligent worker and quite flexible as far as my career is concerned.

CORE COMPETENCIES AND SKILLS
 High organized, dedicated with a positive attitude, a strong sense of
 Resourceful, skilled, and analyzing
 And Solving problems with good written, motivation, and presentation skills
 Able to work under pressure situations with the ability to meet deadline schedules.

  • Analytical
  • Business Acumen
  • Business Writing
  • coaching
  • Communication
  • Customer service
  • Data Analysis and Problem Solving
  • Delegation
  • Negotiation
  • Report
  • Retention
  • Sales
  • training
  • Work Prioritization
Education
2019-2003
matric certificate at forest high school

Subjects Completed: Mathematics, Business Economics, Accounting, Typing, Afrikaans, English

2018-2023
BCOM in Industrial and Organizational Psychology at UNISA

COMPLETED

Experience
November 2019-Date
Business Exclusive Desk at CELL C

Provide world-class support to Cell C’s Business/Corporate customer base (Corporate, Government, SME, and SOHO) as well as Cell C Exclusive (VIP) clients.
 To ensure the quality of service reflects being customer-obsessed, delivering phenomenal customer experience which totally exceeds customers’ expectations.
 To utilize the CRM system accurately and to ensure all queries are answered effectively and if unable to resolve the query refer to the appropriate department.
 B2B Consultant will perform all after-sales support-related requests from business and corporate clients directly as well as requests from Internal Clients

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