Tamara Eloff

Personal Assistant /administrator /customer service

Work Experience
Beauty Specialist / Customer service
Tamara’s BeautyBox / December 2020 – Present
Carry out administrative duties, develop and maintain filing systems.
Manage sensitive information in a confidential manner
Perform and conduct permanent makeup, aesthetics, nail care,
dermaplaning, glycolic acid peels and micro-needling services
Source new clients, market and create presentations and promotions,
promote Health and safety within the salon
Organize and schedule appointments and maintain contact lists
Produce and distribute correspondence letters and promotions, create
and maintain budgets, procure supplies and products, reconcile
expense reports and providegeneral support to clients
Possess the capability of managing multiple projects, prepare and
generate invoices and provide information by answering walk in
customer inquiries, telephonic queries and responding to emails
Maintain inventory by conducting stock control measures to
determine inventory levels, place and expedite orders for supplies;
and verify supplier’s receipts

Administrator / Personal Assistant / Secretary (Part-Time)
DebtXposer / December 2020 – May 2023
Managed office activities and administrative functions, scheduled
appointments, maintained contact lists and drew up Court documents
Provided general support to clients, carried out general
administrative duties, coordinated office events, ensured that all
preparations were made and that there were no conflicting schedule
Maintained database, dealt with negotiations between clients and
creditors, finalized client applications and sourced new business leads
Resolved administrative problems, provided polite and professional
communication, handled sensitive information in a confidential
manner.
Sales Banker (Promoted)
Nedbank Banking Group, Krugersdorp / March 2015 – November 2020
Presented consumers with a credit provider’s quotation and pre
agreement statement, explained and concluded the signing of the
credit transactions and agreements
Advised consumers on new proposals, provided sound financial
advice of credit provider’s consumer related products, scheduled
appointments, provided general support to clients and required
information by answering questions and managed client complaints
with a professional and calm demeanor
Assisted with the completion of consumer applications for Credit
Transactions, provided excellent customer service and retention and
ensured administration functions were completed in a timely manner
Performed the verification of legal information pertaining to the
identity and credibility of the consumer as per the Financial
Intelligence Act 38 of 2001 (FICA)
Sold insurance products, warranties, value added products, saving and
transactional accounts, as well as short- and long-term insurance
including small business account sales (NPO-non-profit organizations,
CC – closed corporations, SP etc.) and Estate late account selling and
investing
Data capturing on company systems (SAP, CRM, IBS, CAN, NAS, CMS)

Teller & Foreign Relieve Teller – FOREX
Nedbank Banking Group, Krugersdorp / February 2014 – February 2015
Assisted clients with their over-the-counter deposits, transfers and
withdrawal transactions and processed client updates or changes on
their account
Demonstrated customer service to clients and ensured that they were
happy with the bank’s services, validated requests and transactions
and maintained the filing of documents for all transactions
Sanctioned screening on all foreign transactions, performed client
verifications, sold Foreign Exchange Notes, performed Overseas
transfers and generated bank teller reports
Provided guidance to customer’s and non-customers using a
consultative sales approach in uncovering additional needs for cross-
sell opportunities
Computer
Skills
Microsoft Office Suite
Google Suite
Nedbank Banking Systems
SAP
CRM
IBS
CAN
NAS
CMS
Canva
Coral Draw
PowerPoint
Social Media Platforms
Nedbank Letsema Learnership
Nedbank Banking Group, Krugersdorp / February 2013 – February 2014
Spearheaded the duties of a Floor Manager by welcoming clients,
sending them through to the right departments and assisting with
client compliments and complaints
Maintained FICA Control (Escalations, Pending and successful
verification)
Participated in deposits and Teller training whilst observing and
working as a teller and trained, observed and worked with customer
inquiries and back Office duties.