Susan Viljoen

Support Services Specialist

Experience

Independent contractor
Support Services Specialist
August 2022 – August 2023 (1 year 1 month)
Contracted to multiple different companies including Top Destinations, African
Safari Collective, R’new etc
all contracts have different scope of duties.
In charge of:
-debtors control
-invoicing
-account reconciliation
-Channel Management
-Reservation Auditing
-SEO optimization
-Bookings/ Reservations
-24/7 emergency call line operator
-client enquiries
-quotations
-housekeeping / maintenance coordination
-email enquiries
-safari excursions
-luxury lodge bookings
-creation of itineraries
-transport arrangements
-client support
-hubspot

Rnew at Vaal Estate
General Manager
May 2023 – July 2023 (3 months)
Deneysville, Free State, South Africa
-Payroll Administration
-Payroll PAYE / UIF returns
-VAT returns
-Sage Business Cloud
-Claims administration
-Financial Accounting
-Budgets and Forecasting
-Revenue Management
-CRM Management
-Supplier payment processing
-Client Account Management
-Account reconciliation
-Management of Debtors and Creditors control
-Networking B2B partnerships
-Brand Management
-Creation of Marketing materials and promotional products
-Implementation and execution of KYC and FICA clearance

Salt Rock Hotel
Caravan Park Office Manager
June 2017 – August 2022 (5 years 3 months)
Ballito
2019 Full time Officer Manager Salt Rock Caravan Park
2018 Full time reservationist Salt Rock Hotel
2017 Part time
• Bank Reconciliation
• Invoicing
• Accounts and Billing
• Rates and Channel Management
• Client Account reconciliation
• Debtors Control of outstanding accounts
• In charge of keeping proof of payment methods controlled and in acceptable
parameters
• Ensured accounts were paid on time, deposits collected timeously
• Compiled sales reports and occupancy statistics
• Loaded payments, refunds, discounts on CRM
• Understanding and programming of rates on The Host/ Semper hotel
reservations system
• Address complaints regarding accounts, sites, water/electricity or chalets.
• Respond and reconcile guest complaints, if needed, redirect to necessary
departments
• If Park Manager is on leave, respond to after-hour sales/site queries or
problems.
• Booking.com reservations and rates programming
• Booking and Reservations
• Accounts queries and follow-up
• Deposit Requests and negotiations
• Followed-up on outstanding account collections for conference, reservations
and extra events.
• Travel Voucher tracing
• Shuttle logistics and coordination
• Quotations
• POS operation
• Cashier
• Daily Cash-up and Day-Ends
• Group bookings
• Camping/Self-catering sites advisement and knowledge
• Check-ins/Check-out of Guests
• Collaboration and follow-up with security/cleaning staff
• Redirecting queries to appropriate staff/divisions
• Filing and Administration

North Coast Dance Studio
Dance Teacher/ Owner
August 2013 – June 2017 (3 years 11 months)
Richards Bay, KZN
Choreography
Pre-school, Intermediate and Advanced Classical Ballet Classes
Class Management
Events Coordination
Proposal Creation and Fundraising
Budget planning
Student Account Management
Creditors/Debtors control
B2B sales/collaboration

Karoo Eisteddfod Trust
Arts Educator
February 2015 – November 2015 (10 months)
De Aar
Tertiary Enrollment
– providing career guidance to young adults
-Higher Education preparation guidance
-Statistics
-Enrollment Assistance
-Office Management
Dance Tutor
– provided large scale Dance Classes
-Choreography and Class Management
-Competition conditioning
-Scheduling
-Event Coordination

Variation Productions
Dance Teacher
August 2009 – July 2012 (3 years)
Choreography
Pre-school and Junior Dance Classes
Class Management
Event Coordination
Fundraising
SP Ballet
Assistant Teacher / Choreographer
May 2008 – September 2011 (3 years 5 months)
Eshowe, Mtunzini, Richards Bay
Assistant Teacher
Competition Choreography for Intermediate and Advanced Students
Music and Sound Coordination
Class Management

Education

Regent Business School
Bachelor’s degree of Commerce, Information Technology/ Accounting · (July
2019 – August 2022)

HP Foundation
Social Media Marketing, Marketing · (2023 – March 2023)

Regent Business School
Higher Certificate, Healthcare Services Management · (2017 – 2018)

Royal Academy of Dance
CBTS, Certificate in Ballet Teaching Studies, Drama and Dance Teacher
Education · (2009 – 2011)

Mandini Academy
High School Diploma · (January 2007 – December 2007)