Stephanie Rassie 15 Valk Street, Meyerton [email protected] 072 236 4988 In today’s customer service oriented society, timely, friendly, proactive service is sought to enhance future business growth. Customer loyalty is always impacted when you employ the right service professional to represent you when assisting your valued customers. My long-term experience in the service industry has taught me how to meet and exceed each customer’s expectations with service that sells. I have assisted all types of customers in all types of settings. I realize that acquiring and maintaining loyal repeat business as well as spreading the word of your business through these loyal patrons is of the utmost importance in every company. Words that describe me Customer Service Associate Customer Service Team Lead Customer Service Manager Office Admin Excellent Problem Solving Good Mentor Advanced Excel Skills Attention to Detail Team Player Excellent Troubleshooter Adaptable Fast Learner Experience FEB 2023 – CURRENT Control Room Operator / Premier Logistics Solutions Monitoring and tracking of vehicles. Sending ETA updates to clients. Arranging roadside assistance for breakdowns. Providing diesel orders for trucks.
Risk Control Operator / Pulsit Electronics, Meyerton Monitoring of vehicles. Responding to risk events. Working with response teams in order to recover vehicles and stock. Dealing with inbound calls, WhatsApp and emails. Copper Risk Operator: Monitoring of vehicles travelling cross border in convoys. Monitoring risk events. Reporting on vehicles driver after hours Fatigue Operator: Monitoring fatigue events APRIL 2020 – FEBRUARY 2021 Advanced Technician [L3]/ Amazon.com, Cape Town Assisting L2 associates with complex customer queries via chat support. Dealing with customer complaints via calls, chat and email support. Assisting with new hire training. Mentoring and coaching of new hires. All Amazon Device and App support. OCTOBER – NOVEMBER 2020 Thrive Management Training/ Amazon.com, Cape Town Completed the THRIVE MANGEMENT TRAINING. Managed a team of 20+ customer service associates. MARCH 2018 – APRIL 2020 Merchandise Distributor & Buyers Assistant/ Sportsman’s Warehouse, HO Placing monthly orders. Listing new products. Updating existing product details. Loading website images. Updating daily & monthly reports. Moving stock between stores to optimize sales. Track and trace deliveries. Dealing with Supplier, Store and Customer enquiries.
2016 – 2018 Amazon.com, Cape Town Positions held Customer Service Retail Associate [L2]. Resolution Specialist [L3]. Peak Admin Controller. Team Lead [L4]. 2014 Wonga.com, Cape Town Positions held Customer Service Agent. Refunds Specialist. Hardship Specialist. 2009 – 2010 & 2012 CourierIT, Cape Town Positions held Customer Service Agent. Key Account Specialist. 2011 AuPair, Netherlands Child minder Cook Cleaner
Education 2022 TEFL Advanced 120Hour / TEFL Universal 2019 Purchasing & Supply Management NQF6 / UNISA Enterprise Management Purchasing and Supply Management Purchasing and Supply Tools Legal Aspects in Purchasing Storage and Inventory Management 2007 Grade 12 / Tygerberg High School,Cape Town About Me Private As a wife and a mother of three boys, most of my time is spent doing things with my family. We enjoy spending time outdoors, watching the same animated movies over and over and singing and dancing while the lights are off. I do feel the need to sometimes take a moment to myself, watching true crime documentaries and reading or doing some art work. I enjoy baking and cooking and using my love for the kitchen to create special memories for my family on birthdays. Work I pride myself on being a loyal person with high values, morals and standards. I often expect a lot from myself, but also know that I am capable of great things and I am not scared to push myself to reach my full potential. I am able to use initiative to create smarter ways of working, implementing new possesses and training new hires with patience. I find it easy to influence and motivate people, I am a glass half full kind of person and will always do my best to create a fun, enjoyable work environment whiles getting the job done. References Pulsit Electronics – Jaundre De Jager – Manager – 066 010 8226 Amazon.com – Jade Rustin – Manager – 07300560690 Sportsmans Warehouse – Cillie Wentzel – 0814155418