Siyabulela Jodo

Virtual Assistant

Full names:                                                      Siyabulela Joseph
Surname:                                                         Jodo
Home Address:                                                Unit 173 Kern Street

Belhar Views Block C

Belhar

7493

Contact details:                                                0717159530
Email address:                                                 [email protected]
Date of Birth:                                                   1988-9-July

Gender:                                                            Male
Identity number:                                              880709 5447 082
Nationality:                                                      South African
Home Language:                                              Xhosa
Other Language:                                              English
 

Educational Qualifications

 

School:                                                          Centre OF Science and Technology
Grade Passed:                                                Grade 12

Year:                                                            2006

Subjects:                                                        Physical Science [SG]                            B

Mathematics [SG]                                  B

Computer Studies [SG]                           C

Biology [HG]                                         C

Xhosa [HG]                                            B

English [HG]                                          C

 

 

 

 

Tertiary Qualifications

 

Mechanical Engineering (Incomplete) 2007

Institution:                                            Cape Peninsula University of Technology

Course:                                             N.D Mechanical Engineering

Student Number:                                  207061904

Subjects:                                               Mechanics of Machines 1

Computer Studies 1

Engineering Drawings 1

Mathematics 1

Fluid Mechanics 2

Manufacturing Engineering 1

 

 

N4 Business management 2013

 

Institution:                                           Boland College Strand Campus

Course:                                                N4 Business Management

Subjects:                                              Introduction to Accounting                               76%

Entrepreneurship and Business Management            79%

Management Communication                               56%

Computer Practice                                                             84%

 

 

 

 

 

 

 

 

 

 

 

 

Skills

 

 

v  MS Office Suite

 

v  Foreign Exchange Knowledge(Forex Trading)

 

v  Good Written and Spoken English Language

 

v  Problem Solving

 

v  Numeracy and Mathematical Skills

 

v  Creative Thinking

 

v  Attentive to Detail

 

v  Sales(Running an Online Business)

 

v  Email Marketing

 

v  Facebook Marketing

 

Training

 

Training: Contact Centre Training and Work Readiness Program

Institution: Harambee Youth Placement

Place: Cape Town

Duration: 4 Months

Period: October 2013 – January 2014

 

Work Experience

 

Name of Company:                                     Mr D Food

Telephone Number:                                     0113051968

Work Period:                                               2 August 2021 – 10 January 2023

Position:                                                       Customer Service Agent (Hybrid)

 

Duties:                                                         Resolving Customer Related Queries (Zendesk)

– Following up with Restaurants on orders placed

– Refunding customer where needed

– Help customers navigate the MR D Food app

– Assist customers on placing orders

– Follow up with the driver department in the case of late                  orders

– Compensate customers where necessary by following SOP

– Assist customers on their payment queries

 

References

 

Name: Zubair

Surname: Devajee

Position: Customer Service 2ic (Mr D Food)

Contact: 081 582 2312

 

Name: Roro

Surname: Stamper

Role: Neighbour

Contact: 081 033 2100

 

Name: Snethemba

Surname: Plaatjies

Role: Former Colleage

Contact: 061 354 2282