Siyabonga Zuma

IT Service Support

Im a dedicated and skilled IT professional with extensive experience in providing technical support and managing IT systems. Proficient in a wide range of operating systems, applications, and project management tools. Adept at troubleshooting, implementing IT projects, and delivering excellent end-user support. Experienced in various roles, from IT Service Support to Sales Support Technician. Committed to continuous learning and holds certifications in Cyber Security Investigations and ITIL 4 Foundation.

Skills:

Operating Systems: Windows (95, 98, 2000, XP, 7, 8, 10, 10 Pro, 11), Novell Client 4.91
Applications: MS Office, Open Office, Microsoft Project Management, Asana, Applix, Remedy
Network Support: TCP/IPv4, Active Directory Console 3.0, DHIS, Tier.net
Anti-Virus: Symantec 12.2, ESET Endpoint 7.2, MacAfee, AVG, Norton
Remote Support: VPN, PC Anywhere, Remote Administrator, TeamViewer
Project Administration: SDLC Methodology, Microsoft Planning Tools

Education and Training:

Cyber Security Investigations | Cyber Security Institute | 2023
Introduction to Information Security | University of South Africa | 2023
ITIL 4 Foundation | Altron Bytes People Solutions | Attended classroom training
I.T. Technical Support | Careers IT (Umhlanga Ridge) | 2015
3 Year Diploma in I.T. (Business Information Systems) | Oval Computer Education College | 2006

Professional and Life Skills:

Data Administration
Leadership Skills
Problem Solving Skills
Business Communication
Time Management
Customer Care
Creative Thinking
Presentation Skills
Organizing, Planning, and Goal Setting
Multi-Tasking
Professionalism, Values, and Ethics
Database Analysis
Pro-active and Motivated
Communication Skills at all levels
Report Writing Skills
Researching Skills