Siphosethu Tshikila

Administrative Assistant

Tourism Monitor, Donkin Reserve [Nov 2021] – Present

• Provided tourism-related information and assistance to

visitors.
• Managed incoming and outgoing calls and inquiries.
• Contributed to data capturing and administrative duties.
• Engaged in marketing and promotional activities for
tourism.
• Assisted with cruise liner coordination and support.
• Delivered excellent customer service by responding to
inquiries, resolving complaints, and ensuring customer
satisfaction.

Waitress, Ocean Basket [Oct 2018] – [Apr 2022]
• Delivered exceptional customer service while taking
orders.
• Managed phone orders and addressed customer
queries.
• Maintained a clean and safe dining environment.
• Processed payments and provided menu information.
• Set up and organized dining areas.
• Developed a deep understanding of products and
services to provide accurate information to customers.

Assistant, NOS Trading (Caterers) [Oct 2015] – [Jan 2022]
• Assisted with recruitment, training, and supervision of
part-time waiters.

• Managed telephone communications and customeri nteractions.

•Supported stock management and ordering processes.

• Supervised waiters and coordinated event logistics.
• Assisted with various administrative tasks, such as
email management, scheduling, and data entry/typing of
documents.
• Handled customer inquiries and provided exceptional
support via virtual channels.
• Managed and maintained calendars, appointments, and
reminders for clients.

Cashier and sales assistant, Cape Union Mart [Nov 2015] –
[April 2017]
• Provided comprehensive customer support on the sales
floor, meeting shopper needs.
• Processed sales transactions at the cash desk and
managed customer interactions.
• Resolved customer complaints and managed returns
and exchanges, maintaining customer satisfaction.
• Handled incoming calls and messages, addressing
inquiries promptly.
• Managed customer orders and followed up to ensure
timely delivery.
• Organized and maintained files, enhancing
administrative processes.
• Cultivated strong customer relationships, ensuring a
positive shopping experience.