Simphiwe Mpofu

• Calendar management
• Data Entry
• database management
• Email Management
• G-Suite
• Mobile advertising platforms
• Quickbooks knowledge
• SEO-experience
• Slack
• social media expert

Education

1 February 2021 - 30 June 2024

Bcom LLB at UNISA

I am completing my final semester in my course

Experience

04/2015 – 09/2016

EXECUTIVE ASSISTANT at INFOTEC HOLDINGS

-Managed and tracked travel/meeting/conference expenses; worked closely with finance and accounting group to
ensure spending was aligned and within budget.
-Performed research, responsible for quarterly planning and logistics management and created press kits and
media coverage reports.
Serve as Office Manager; supervise the Receptionist, order and maintain office supplies and inventory, write and
edit business correspondence, and create and organize confidential files.
-Kept meeting minutes and distributed important information to employees and maintained a meticulously
organized internal filing system.
-Manage new product and content releases with online community.

10/2016 – 03/2018

COMMUNITY MANAGER/CHAT MODERATOR at CLOUDWORKERS

-Identified, developed, and evaluated marketing strategies based on knowledge of company objectives and market trends.
-Built relationships with customers and community to promote long term business growth.
-Provided primary customer support to internal and external customers.
-Assisted product development in incorporating positive changes.
-Developed and maintained good relations with vendors and analyzed changes in consumer behavior and media and identified opportunity.

02/2018 – 05/2020

EXECUTIVE LEGAL ASSISTANT at MNGQIBISA ATTORNEYS

-Extensive diary management.
-Scheduling/coordinating internal and external meetings and conference calls/video conferences across time zones.
-Managed a range of confidential records, processes and documents throughout legal proceedings such as litigation, settlement negotiations, depositions, divorce and criminal matters.
-Running a highly professional office, including answering calls, dealing with general enquiries, fielding messages, preparing communications and taking care of general administrative work (e.g. preparation of papers for meetings)
-Coordinated logistics and document preparation for court proceedings and meetings.
-Effectively managed high volume workload of word processing assignments and court filings.
-Drafted and reviewed correspondence, various agreements, legal and business related documents.

06/2020 – 09/2020

EXECUTIVE ASSISTANT at SEBENZANATHI CONSTRUCTION

-Coordinating executive communications, including taking calls, responding to emails, taking notes in meetings, and
interfacing with program and funding partners or other internal or external stakeholders
-Support scheduling for the People Operations team, namely scheduling candidate interviews during the hiring
process and onboarding trainings for new staff.
-Preparation of international travel arrangements including flights, accommodation, foreign exchange, visa applications
and detailed itineraries, including expenses reimbursement.
-Email management – ensuring email is regularly reviewed and priority items are identified and brought to the
attention of others as appropriate.
-Organization of business trips, meetings, trainings and team events

11/2020 – 06/2021

COMMUNITY MANAGER/CHAT MODERATOR at A.S.H AGENCY

-Managed computer-based platform with multiple applications to maintain effective communication with customers.
-Cultivated customer loyalty, promoted repeat business and improved sales.
-Providing top level customer support with email and in-app chat.
-Engaged with customers in a confident and compelling manner, performing the full range of customer service duties and responsibilities, as assigned.
-Assisted product development in incorporating positive changes.
-Contacted clients to verify account information and maintain accuracy, resulting in an increase in client satisfaction.
-Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

03/2021 – 04/2022

EXECUTIVE ASSISTANT at ENVOICING AFRICA

-Managing multiple stakeholders relationships
-Maintained document filing retention and storage system with the highest regard for confidentiality, organization and timely retrieval of documents.
-Managed company meeting calendar and handled travel arrangements for two of the company’s busiest executives.
-Ensuring with others that the office runs efficiently, including managing office stocks, ordering resources, booking travel and accommodation.
-Arranging pre-meetings with internal and external parties to discuss meeting objectives and logistics, creating agendas/presentation material and ensuring feedback/updates are communicated post workshop/meeting to the right parties (being proactive in thinking how this can be achieved)

05/2022 – 12/2023

ACCOUNT MANAGER at RARE X NETWORK

-Communicating with clients to understand their needs and explain product value.
-Building relationships with clients based on trust and respect.
-Collecting and analyzing data to learn more about consumer behavior.
-Assist all teams to meet financial targets and growth objectives.
-Responsible for working with the Sales team to onboard and integrate new clients and developing existing client relationships
-Manage a client’s projects from beginning to end.
Forecast and track key account metrics